Scheduling Coordinator

6 months ago


East Kilbride, United Kingdom People Source Consulting Full time

**Scheduling Coordinator**

My client is a leading technology and service provider who are looking for a scheduling coordinator.

This is a great opportunity to work in a fast-paced environment. Your main responsibilities will be to manage the Incident and Request Queues. This will require great organisational & communication skills.

You will be dealing daily with the Customer, booking appointments, rescheduling appointments, and closing jobs down. Managing the onsite Engineers work distribution. Attention to detail is imperative and the capability of changing workloads at the last minute is a must. All tasks are measured on SLA therefore good time management is essential.

A Technical mind is desired but not essential as there are certain aspects of the work that would need a technical understanding including:

- configuration of Mobile phones and Android tablet devices, Full documentation will be supplied.
- Updating the Asset Management database as and when required to reflect stock movement.
- Receipting hardware deliveries and cross referencing them against the tasks.
- PO management.

**CONTRACT**

Rate - £100-£110 per day

On Site - East Kilbride, South Lanacshire

12-month contract

**Responsibilities**:

- Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
- Purchase order management:

- Assisting Team Lead with monthly billing/invoicing.
- May also be required to assist Team Lead with quoting for small project works.
- Provide good customer service to ensure that requests for information are provided regularly to avoid customer escalations.
- Prioritises own workload to ensure that deadlines and customer requirements are met.
- Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
- Create good working relationships with customer.
- Recognition of reoccurring faults that come into que that can quickly be dealt with.
- Further fault-finding during call with customer when scheduling jobs.

**Requirements**:

- Good Knowledge of Microsoft Applications
- Understand and adhere to policies and procedures
- Ability to prioritise own workload
- Provide good customer service and a technical mind/capability
- Must be able to follow documentation regarding technical configuration (mobile and tablet devices)
- Good Administrative experience, attention to detail and accuracy

**If you are passionate about technology and eager to help big organizations with IT, please submit your CV for immediate review**

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.



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