Ophthalmology Outpatient Scheduling Co-ordinator

1 week ago

East Kilbride, United Kingdom NHS Scotland Full time

**The Role**:
The Ophthalmology Outpatient Scheduling Co-ordinator will be responsible for the Coordination of a multi-disciplinary and complex departmental rota. You will promote and ensure a high standard of patient scheduling within a centralised service, assist in the provision of administrative support of external waiting list initiatives; insourcing and outsourcing.

You will Coordinate the community glaucoma service which involves overseeing the safe discharge of patients from secondary care into a community setting and will be responsible for the analysis and validation of outpatient elective waiting lists, deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery and co-ordinate and contribute to quality improvement projects as required by the service.

**NHS Lanarkshire**:
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

**What we'll need you to bring**:

- HNC/SVQ III in Business Administration or equivalent experience.
- Minimum of 3 years Medical Records experience, preferably within Ophthalmology.
- High level of proficiency in the use of Microsoft Office, Datix, and additional Software Systems, particularly PMS and ORMIS.
- Must be able to prioritise a heavy workload and work autonomously.
- Must be able to demonstrate highly developed interpersonal and communication skills due to the complexity of the service network, the wide variety of staff groups involved and the need to motivate and persuade staff to function as a team.
- Must have good problem-solving skills and the ability to work under pressure in a very busy environment.

**It would be great if you also have**:

- Knowledge of waiting times & treatment time guarantees
- Working knowledge of Opera theatre system
- Milan Reports

**Contract type**:
Permanent

Full time

37.5 hours

**Location and Working Pattern**:
This role will be based in: Ophthalmology dept. within University Hospital Hairmyres.

The working pattern for this role: Monday to Friday 07:45-15:45

**Looking to find out more?**:
If you’re looking to find out a bit more, then we would love to hear from you

**Why NHS Lanarkshire?**:
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

**Further Information**:
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

**Additional Information for Applicants**:

- Posts close at midnight on the indicated date
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for s

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