Ophthalmology Outpatient Scheduling Coordinator

5 months ago

East Kilbride, United Kingdom NHS Scotland Full time

**The Role**:
We need you to supervise an administrative team of secretaries and administrative clerks and to provide a comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the work of the administrative team is carried out in accordance with NHS Lanarkshire’s standard operating procedures.

You will take primary responsibility for organising theatre schedules for your speciality (or specialities) to make optimum use of the available capacity. All work should be carried out in accordance with standard operating procedures (including waiting time guarantees for patients).
- Coordination of multi-disciplinary and complex departmental rota
- Promote and ensure a high standard of patient scheduling within a centralised service.
- Assist in the provision of administrative support of external waiting list initiatives; insourcing and outsourcing
- Advise on pressures within the service so that resources can be allocated appropriately to improve overall service delivery. This will require the post-holder to be able to analyse, collate and summarise complex data and data audit. Working knowledge of Milan, Tolero and Microsoft Excel essential.
- Coordination of community glaucoma service which involves overseeing the safe discharge of patients from secondary care into a community setting
- Responsible for analysis and validation of outpatient elective waiting lists.
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
- Co-ordinate and contribute to quality improvement projects as required by the service

**NHS Lanarkshire**:
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

**What we'll need you to bring**:

- A comprehensive knowledge of NHSL systems to include Trakcare, Clinical Portal, SCI-Gateway, Milan and Microsoft packages.
- Comprehensive knowledge of waiting lists and Waiting Times Targets to ensure clinics are booked effectively and sessions utilised to capacity.
- The ability to effectively communicate with and provide support to clinicians in matters of outpatient scheduling.
- The ability to manage a diverse workload working within time restraints

**It would be great if you also have**:

- An ability to think innovatively and contribute to discussions relating to service improvements
- Enthusiasm, motivation, initiative and a positive outlook
- The ability to work collaboratively within a diverse team and be responsive to change within challenging timescales.

**Contract type**:
Permanent

Full time - 37.5 hours

**Location and Working Pattern**:
This role will be based in Ophthalmology Department within University Hospital Hairmyres.

The working pattern for this role is Monday to Friday

**Looking to find out more?**:
If you’re looking to find out a bit more, then we would love to hear from you

**Why NHS Lanarkshire?**:
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

- A minimum of 27 days annual leave increasing with length of service
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

**Further Information**:
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

**Additional Information for Applicants**:

- Posts close at midnight on the indicated date
- We recommend using the Internet Browser "

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