Customer Service Team Leader

5 months ago


Cardiff, United Kingdom Yolk Recruitment Full time

**Customer Service Team Leader**

An exciting opportunity has opened up for a Customer Service Team Leader to lead a dynamic customer service team within a financial institution. My client have a customer focused strategy and your role as a customer service team leader will play a pivotal part to make a difference, to help grow the company and develop the team. Whilst you will join as a Customer Service Team Leader you will have the opportunity to develop within the company and grow into other areas of the business within as little as 6-8 months of joining. If you are a passionate individual who has leadership experience within a customer service team, keep on reading.

**This is what you'll be doing**

As a Customer Service Team Leader, you'll play a crucial role in ensuring our customers receive top-notch service whilst:

- Collaborate with the Customer Services Manager to oversee the day-to-day operations of the team.
- Monitor and report on department performance to ensure quality and productivity goals are achieved.
- Conduct regular performance reviews and ensure compliance with company standards.
- Contribute proactively to projects and suggest improvements within the department.

**What you'll bring to the team?**
- Strong leadership skills with the ability to motivate and encourage a high-performance team.
- Resilience in a fast-paced environment, coupled with a results-driven mindset.
- Excellent communication skills and a commitment to delivering exceptional customer service.
- Ability to manage performance and develop individuals within the team.
- Confidence in working to strict SLAs and maintaining regulatory compliance.

**And this is what you'll get in return?**
- Access flexible benefits and discounts tailored to your lifestyle.
- Generous recognition schemes celebrating individual and team successes.
- Opportunities for career development through internal training and progression paths.
- Personal development plans designed to help you achieve your career ambitions.

If you are interested in this role, please reach out for a confidential chat and I can give you the full details.


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