Customer Service

6 months ago


Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**Customer Service - Team Leader**

We are looking for a motivated individual to contribute to the efficiency and effectiveness of the company by providing outstanding customer service to all provisions across Itec.

**Salary Banding**: £27,000 to £30,000 based on skills and experience.

**Base**:Itec House, Cardiff

**Contract type**:Full time, Permanent

**Hours of work**:Monday to Friday 9:00am to 4:30pm

**What are the core responsibilities of this role?**
- Responsible for ensuring that all data required for claims is entered accurately and on a timely basis.
- Responsible for ensuring that the non-conformance procedures are adhered to and reported to the Customer Service Manager in a timely fashion.
- Responsible for supporting with inputting data onto the claims database ensuring accuracy and compliance of claim and that all paperwork is completed in an appropriate manner.
- Responsible for supporting with the production of weekly / monthly claims and submit them by the appropriate deadline.
- Accountable for managing the staff development plans of department, providing quarterly reports for Customer Service Manager
- Responsible for managing the performance of departmental staff against agreed performance measures.
- Identifying and implementing training and development of the team.
- Responsible for the allocation of day-to-day duties to team members
- Responsible for the allocation of targets to team members
- Responsible for monitoring achievement of agreed performance targets and provide feedback to Customer Service Manager on a regular and timely basis.

**What skills and experience are we looking for from potential applicants?**

**Essential criteria**
- Process Management experience
- Excellent organisational skills
- Meet tight deadlines and manage multi priorities under pressure.
- Work effectively within a team
- Proven ability to deliver results.
- Team player

**Desirable criteria**
- Team Leader experience
- Estyn Inspection Framework
- Safeguarding and Prevent
- Knowledge and understanding

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

Work Location: In person



  • Cardiff, Cardiff, United Kingdom United Parcel Service of America, Inc Full time

    Job OverviewUnited Parcel Service of America, Inc is committed to a policy of treating individuals fairly and recruiting based on merit. We are seeking a highly motivated Customer Service Representative to join our team in Cardiff.About the RoleThis is a permanent position with a competitive salary of £25,000 - £30,000 per annum. You will be responsible...

  • Customer Service

    2 weeks ago


    Cardiff, United Kingdom CV-Library Full time

    Customer Service Advisor - Cardiff Salary: £12.00 - £13.00 per hour | Hours: Monday to Friday, 08:40 - 17:00 We're looking for an enthusiastic and driven Customer Service Advisor to join our dynamic team in Cardiff! If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for...

  • Customer Service

    4 days ago


    Cardiff, United Kingdom Search Full time

    Customer Service Advisor - CardiffSalary: £12.00 - £13.00 per hour | Hours: Monday to Friday, 08:40 - 17:00 We're looking for an enthusiastic and drivenCustomer Service Advisor to join our dynamic team in Cardiff! If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you. Key...

  • Customer Service

    2 weeks ago


    Cardiff, United Kingdom CV-Library Full time

    Job Opportunity: Temporary Customer Service Representative (Hybrid) Location: Cardiff Duration: 3 Months Schedule: Monday - Friday, between 9 AM - 6 PM (35 hours per week) Pay Rate: £13.68 per hour Are you a friendly, customer-focused individual looking for a temporary role in Cardiff? We have an exciting opportunity for a Customer Service...

  • Customer Service

    1 week ago


    Cardiff, United Kingdom Search Full time

    Job Opportunity: Temporary Customer Service Representative (Hybrid) Location: Cardiff Duration: 3 Months Schedule: Monday - Friday, between 9 AM - 6 PM (35 hours per week) Pay Rate: £13.68 per hour Are you a friendly, customer-focused individual looking for a temporary role in Cardiff?We have an exciting opportunity for a Customer Service Representative to...

  • Customer Service

    2 weeks ago


    Cardiff, United Kingdom CV-Library Full time

    Customer Service Advisor - Join a Leading Motor Insurance Company Salary: £13.68 per hour | Hours: Monday to Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM Are you passionate about customer service and ready to take the next step in your career? This exciting opportunity is with a well-established and innovative motor insurance company that values...

  • Customer Services

    4 weeks ago


    Cardiff, United Kingdom Owens Group Full time

    Here at Owens we are looking for a new member to join our Pallet network team in our newly established Cardiff Docks depot. Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer...


  • Cardiff, United Kingdom Wates Full time

    Wates Group are looking for a Customer Service Operative to join our Cardiff team. Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies. As the Customer Service Operative, you will carry out...


  • Cardiff, United Kingdom Three Arches Services Ltd Full time

    **About us** Three Arches Services Ltd is a small business in Cardiff. We are a professional garage with outstanding values and customer care. Our work environment includes: - Modern office setting Overview: We are seeking a dynamic Customer Service Representative to join our team. With exceptional communication skills and a passion for providing...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **£23,500 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...


  • Cardiff, United Kingdom Hmrc Full time

    Would you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.You'll be the first point of contact for our customers, providing a first-rate...


  • Cardiff, United Kingdom Citrus Recruit Full time

    Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business? As a Customer Service representative, you will be dealing with inbound and outbound enquiries through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries,...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **c£23,400 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a **Customer Service Administrator **on a full-time basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a **Customer...


  • Cardiff, United Kingdom Crwys Electrics Ltd Full time

    **Job Summary**: **Duties**: - Assist customers with product information, pricing, and availability - Resolve customer complaints in a professional manner - Process orders, returns, and exchanges accurately - Conduct data entry and maintain customer records - Utilize phone etiquette to ensure quality service interactions - Communicate effectively - Analyse...


  • Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...


  • Cardiff, United Kingdom Owens Group Full time

    Customer Service Officer - Pallet Networks **Job Purpose: To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer. Provide "First Class - Right First Time Customer Service"** **Contract Type**: Permanent **Salary**: PS25,000 per annum **Hours**:09:00am -...


  • Cardiff, United Kingdom Hmrc Full time

    Would you be proud to deliver excellent customer service?HMRC is seeking a dedicated Customer Service Advisor to join our team.Submit your CV and any additional required information after you have read this description by clicking on the application button.Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to...


  • Cardiff, Cardiff, United Kingdom 55 Redefined Ltd Full time

    We are looking for a skilled Customer Service Representative to join our team at Superdrug. As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences and driving sales growth.You will work closely with our store teams to ensure that customers receive a high level of support, advice, and service. You will...


  • Cardiff, Cardiff, United Kingdom Network Rail Full time

    Join us at Network Rail and take your first step in a fulfilling career as a Customer Service Liaison. This exciting opportunity allows you to make a real difference in the lives of our customers, providing them with exceptional service and support every step of the way.We are looking for an experienced professional who is passionate about delivering...