Customer Team Leader
5 months ago
**Customer Team Leader**
- Location: 8A-8B Heol Y Deri, Rhiwbina, Cardiff, CF14 6HF- Pay: £13.32 per hour- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided-
- You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales._
- We’re looking for Customer Team Leaders to join our team at Co-op.- When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.- As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.- At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.**What you’ll do**
- Friendly and thoughtful service - you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
**This job would suit people who have**
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
**Why Co-op?**
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream
- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
**Building an inclusive workplace**-
- We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.- If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.- You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.- You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.-
1
-
Customer Team Leader
6 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: 46-48 Station Road, Llanishen, Cardiff, CF14 5LU- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (6.00am), afternoons, late evenings (10.00pm) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Leader
5 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: Kings Road, Pontcanna, Cardiff, CF11 9DF- Pay: £13.32 per hour- Contract: 22.5 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Leader
5 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: 40-42 Splott Road, Splott, Cardiff, CF24 2DA- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6:30am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training...
-
Customer Team Leader
6 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: 327 Cowbridge Road, East Canton, Cardiff, CF5 1JD- Pay: £13.32 per hour- Contract: 39 hours per week + regular overtime, permanent, full time- Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full,...
-
Customer Team Leader
6 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: 40-42 Splott Road, Splott, Cardiff, CF24 2DA - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings, store opening 6:30am, afternoons, late evenings, store closing 10pm and weekends, to be discussed at...
-
Customer Team Leader
6 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: 89 Pontcanna Street, Pontcanna, Cardiff, CF11 9HS - Pay: £12.10 per hour + great benefits - Contract: 22.5 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at...
-
Customer Team Leader
5 months ago
Cardiff, United Kingdom Coop Full time**Customer Team Leader** - Location: Pierhead Street, Cardiff, CF10 4QP - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. Role will also...
-
Customer Service Team Leader
6 months ago
Cardiff, United Kingdom Yolk Recruitment Full time**Customer Service Team Leader** An exciting opportunity has opened up for a Customer Service Team Leader to lead a dynamic customer service team within a financial institution. My client have a customer focused strategy and your role as a customer service team leader will play a pivotal part to make a difference, to help grow the company and develop the...
-
Customer Team Leader
2 weeks ago
CARDIFF, United Kingdom Co-op Full timeClosing date: 02-12-2024 Customer Team Leader Location: 360 Cyncoed Road, Cardiff, Cardiff, CF23 6RZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be...
-
Customer Team Leader
2 weeks ago
Cardiff, United Kingdom Co-op Full timeClosing date: 02-12-2024 Customer Team Leader Location: 360 Cyncoed Road, Cardiff, Cardiff, CF23 6RZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be...
-
Customer Team Leader
2 weeks ago
Cardiff, United Kingdom Co-op Full timeClosing date: 02-12-2024 Customer Team Leader Location: 360 Cyncoed Road, Cardiff, Cardiff, CF23 6RZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview. ...
-
Customer Team Leader
2 weeks ago
CARDIFF, United Kingdom Co-op Full timeClosing date: 02-12-2024 Customer Team Leader Location: 360 Cyncoed Road, Cardiff, Cardiff, CF23 6RZ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be...
-
Customer Service
6 months ago
Cardiff, United Kingdom Itec Skills Full time**Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Service - Team...
-
Customer Service
5 months ago
Cardiff, United Kingdom Itec Skills Full time**Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Service - Team...
-
Customer Service Team Leader
5 months ago
Cardiff, United Kingdom Itec Skills Full time**Looking for a new career opportunity?** At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more. **Customer Service - Team...
-
Team Leader
6 months ago
Cardiff, United Kingdom Barburrito Full time**Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...
-
Team Leader
6 months ago
Cardiff, United Kingdom Barburrito Full time**Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...
-
Team Leader
6 months ago
Cardiff, United Kingdom Card Factory Full timeJob Introduction **Location: Valegate Retail Park, Copthorne Way, Cardiff, CF5 6EH** **Contracted Hours Available:16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience...
-
Team Leader
6 months ago
Cardiff, United Kingdom Card Factory Full timeJob Introduction **Location: Cardiff Albany Road** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
-
Team Leader
5 months ago
Cardiff, United Kingdom Card Factory Full timeJob Introduction **Location: Cardiff Queen Street** **Contracted Hours Available: 30** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...
