Customer Service Leader

3 months ago

Cardiff, United Kingdom World Duty Free Group Full time

Retail Manager - Lead the Way at Cardiff Airport

Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Cardiff airport

Contract - 38.5 hours per week, Full time, 5 days out of 7 between the hours of 0300-2300

Salary - Annual salary with a 12% Management Bonus

**Benefits you'll enjoy**:
Fantastic perks, including free parking, staff and travel discounts

Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance

Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts

**Your Responsibilities**:
As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:
Inspiring and leading the team to deliver an exceptional customer service experience

Coaching and developing the team to achieve sales targets and uphold store standards

Collaborating with peers and Customer Service Leaders to ensure seamless operations

Maximizing department and category performance to optimize overall store success

Implementing strategies to enhance customer satisfaction and loyalty

**What You Need**:
Proven track record in successfully managing a team within a retail customer service and sales environment

Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels

Strong customer focus and the ability to engage and influence both internal and external customers

Self-motivated, passionate, enthusiastic, and a natural team leader

Excellent organizational and problem-solving skills to handle day-to-day store operations

**Why Choose World Duty Free**:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

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