Contact Centre Worker

6 days ago

Leicester, United Kingdom hr@childrenslinks.org.uk Full time

Are you passionate about outcomes for children and their families?

Here is your chance to be part of our services supporting separated families.

Due to an **increase** in families we are looking for new Supervised and Supported Child Contact Centre Workers

**Role: Contact Worker**
**Location: Leicester**
**Contract type: Sessional Worker**
**Closing date: 10th May 2024**
- **About Children’s Links**_

This is an exciting opportunity to join our team and progress your career with a national charity that have been providing amazing services to children and families since 1993.

Children’s Links is a progressive and innovative national charity that works with children, young people, families, communities and other children’s sector professionals to improve the quality of children’s life experiences and ensure that they can achieve their full potential.
- **About the Role**_

The Child Contact Centre Worker role is key in
- Operating child contact centre/s
- Ensuring compliance with policies and procedures
- Providing effective reporting, monitoring, assessment and evaluation

Duties will include:

- Safeguard children, young people and adults - access the organisational policies and also the local safeguarding children arrangements.
- Adhere to all organisational policies, procedures and guidelines - including confidentiality, complaints and lone working
- Support the processing of referrals
- Carry out health and safety checks and risk assessments
- Support the family’s understanding of the process
- Ensure that the child/young person’s safety and wellbeing are paramount at all times
- Communicate and engage with service users
- Facilitate and encourage positive interaction and support the family with the care of the child eg nappy changing or feeding
- Contribute to assessment and write reports as required
- Support any volunteers
- Maintain accurate records of work carried out.

In return for your commitment we offer the opportunity to join an open, supportive and tight knit organisation. Our fantastic work stems from our caring, family culture, which is at the heart of everything we do. We are an ambitious, inclusive team where voices are heard.

Due to the volume of applicants we will get in touch only if selected for an interview.

“This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.”

**Job Type**: Zero hours contract

Pay: From £12.00 per hour

Expected hours: No more than 8 per week

**Benefits**:

- Company pension

Schedule:

- Every weekend

Licence/Certification:

- L2 NVQ in Childcare or Heath and Social Care (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 10/05/2024
Reference ID: CL-405-24

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