Contact Centre Leader

2 weeks ago

Leicester, United Kingdom Hastings Direct Full time

Contact Centre Leader

Location - Leicester (Hybrid)

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

Job Details- Actively support the development of the team to ensure optimum performance and succession planning- Overall responsibility for delivery of all productivity, commercial and customer targets through transformational leadership- Embed a culture of high performance and continuous improvement; ensuring that we always strive to over-achieve and improve ways of working for the organisation and our honest customers- Play a pivotal role in the design and execution of the retentions strategy, including all initiatives, systems and processes- Ensure that customers receive an efficient, professional and high quality service; delivering the right outcomes in every interaction- Maintain open and honest levels of communication with all business areas to facilitate best in class fraud management and customer outcomes- Support and input into departmental planning, ensuring we have the right level of resource in place to meet our validation requirements and budget

Skills we would love you to have- Proven track record of over-delivery in a contact centre environment- Excellent communication, engagement and stakeholder management skills- Ability to effectively motivate, coach and improve performance in teams- Analytical skills to interpret data and trends- Commercial mindset

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for o

  • Contact Centre Team Leader

    8 hours ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre Team Leader (CSC)At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the...

  • Contact Centre Team Leader

    3 weeks ago

    Leicester, United Kingdom bellrock property and facilities management Full time

    **Contact Centre Team Leader** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...

  • Contact Centre Team Leader

    2 weeks ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Team Leader (CSC)** At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our...

  • Contact Centre Leader Claims Intervention

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    At Hastings Direct we are transforming our Claims Operation; to become the best insurer in the market for indemnity spend. Our Intervention department is critical in achieving this and therefore we're looking for a new **Contact Centre Leader** within our Claims Intervention department to build on existing successes and push the area from top quartile to...

  • Contact Centre Team Leader

    3 weeks ago

    Leicester, United Kingdom Bellrock Group Full time

    Contact Centre Team Leader At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. And we’re all about helping them to shine. The main purpose of the role is to manage the performance of the contact centre agents and manage the client’s workloads and contracted service level...

  • Contact Centre Team Leader

    3 weeks ago

    Leicester, United Kingdom bellrock property and facilities management Full time

    **Contact Centre Team Leader - Out of Hours**: At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because...

  • Contact Centre Team Leader

    3 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **What are we looking for?** We are looking for a great team leader to join our Repairs Team on a fixed term contract running until November 2023. This role can offer hybrid working, meaning you will be required to be in the office for around 3 days a week with the rest being from home, this will be on a rota basis. However, it’s important to note that...

  • Contact Centre Team Leader

    3 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **Contact Centre Team Leader** **Job reference**: 000494 **Salary**: £31,285 per annum **Closing date**: 22/02/2023 **Location**: Bede Island - Leicester **Employment type**: Fixed Term **Hours Per Week**: 35 **What are we looking for?** We are looking for a great team leader to join our Repairs Team on a fixed term contract running until November...

  • Contact Centre Team Leader

    1 week ago

    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** As a Team Leader in our Service 24 department, you will be expected to successfully deliver an excellent Out of Hours Emergency repairs service and social alarm monitoring service. The primary focus of the role is to manage all elements of the Team and operations. You will also motivate, inspire, support, and...

  • Contact Centre Worker

    2 months ago

    Leicester, United Kingdom hr@childrenslinks.org.uk Full time

    Are you passionate about outcomes for children and their families? Here is your chance to be part of our services supporting separated families. Due to an **increase** in families we are looking for new Supervised and Supported Child Contact Centre Workers **Role: Contact Worker** **Location: Leicester** **Contract type: Sessional Worker** **Closing date:...

  • Ooh-contact Centre Team Leader

    2 weeks ago

    Leicester, United Kingdom Adecco UK Full time

    **CUSTOMER SERVICE TEAM LEADER (Out of hours)** **Permanent, LE1,** **Mon-Fri 6pm-2am** **£26,700 p/a+£2,000 shift allowance, benefits+free car parking** **Duties**: - Coaching & feedback, identifying challenges to overcome & opportunities to improve. - Monthly 1-2-1 meetings with team members, focusing on KPIs, behaviours, continuous improvement,...

  • Contact Centre Agent

    6 days ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent - Weekdays 1am to 9am At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work -...

  • Ooh-contact Centre Team Leader

    1 week ago

    Leicester, United Kingdom Adecco UK Full time

    **Out of Hours-CUSTOMER SERVICE TEAM LEADER** **Permanent, LE1,** **Mon-Fri 6pm-2am** **£26,700 p/a+£2,000 shift allowance+benefits** **Training will be in the office for a min of 3 weeks Mon-Fri 08:30am-5:00pm. Once fully trained, role will be remote, HOWEVER, access to Leicester Head Office is essential for training and ad-hoc...

  • Contact Centre Team Leader

    1 week ago

    Leicester, United Kingdom PA Housing Full time

    **Job reference**: 001181 **Salary**: £33,285 per annum **Closing date**: 26/03/2024 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 (Working 4 days on 4 days off; 12pm - 22:00pm) **A little bit about what we are looking for...** As a Team Leader in our Service 24 department, you will be expected to...

  • Contact Centre Agent

    8 hours ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent - Weekdays 1am to 9amAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because...

  • Contact Centre Agent

    2 hours ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre AgentAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when youre part of Bellrock, youll get everything you need to be your best at work - because our people are the heart of...

  • Contact Centre Agent

    4 days ago

    Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre Agent - Weekdays 1am to 9am At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because...

  • Contact Centre Agent

    4 hours ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre Agent - Weekdays 1am to 9am At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our...

  • Contact Centre Agent

    2 weeks ago

    Leicester, United Kingdom Pertemps Network Group Full time

    **Job Description**: ** EXCITING NEW ROLES FOR THE NEW YEAR** Our client is a leading expert in workplace solutions that offer a prestigious portfolio of products to businesses Nationally and in Europe. Working for this privately owned business you will become part of the positive culture and be an integral team member that offers excellent customer service,...

  • Contact Centre Agent

    3 weeks ago

    Leicester, United Kingdom Nationwide Windscreen Services Full time

    **Contact Centre Agent** **Job type**:Full Time, Permanent **Hours**:37.5 hours per week (Monday to Friday, hours between 07:00 - 18:00 with rotational Saturdays 10:00-14:00) **Location**: 6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU. **This position is fully office based.** We offer a competitive basic salary which sits above National Minimum...