Contact Centre Agent

6 days ago

Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Contact Centre Agent - Weekdays 1am to 9am

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in - every role plays a part in driving us further and everyone can be the change. That's how we deliver value for our customers and building systems that lead the way.

The purpose of this role is to support the out of hours Helpdesk resource available to access by our clients.

The role is a work-from-home role which comes into effect following a successful in-house training period of up to 6 weeks and is dependant on progress made whilst in training.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way

And as a Contact Centre Agent with Bellrock, you'll do it by

  • Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured
  • Raising maintenance/security/Health & Safety orders via the Bellrock computerised databases following agreed procedure on which performance will be measured
  • Monitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
  • Obtaining authorisation as appropriate for works exceeding set guidelines
  • Using email to inform and receive instruction
  • To ensure the smooth day to day running of the Contact Centre by adhering to the planned rota pattern
  • Ensure set targets are met
  • Manage and resolve customer complaints
  • To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company's Health and Safety Policy

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a Contact Centre Agent, you'll need

  • IT literacy
  • Technology skills
  • Decision making skills
  • Problem solving skills
  • Excellent proficiency and navigation skills around a PC, excellent keyboard skills, excellent written communication skills
  • Excellent verbal Communication
  • People Skills
  • Customer Focused, Customer Service skills
  • Attention to Detail, Professionalism
  • Multi-tasking abilities, Consistency, Flexibility. Reliability.
  • Data Entry Skills

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to be homebased working Monday to Friday, 1:00am to 9:00am shifts.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
  • Salary exchange pension scheme
  • Life cover
  • Paid sick leave
  • LifeWorks employee assistance and wellness program
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes: Cycle to work and Techscheme
  • Holiday purchase scheme of additional 5 days per year
  • Offers and discount scheme designed to save money on everyday shopping and essentials
  • Healthcare Cashplan
  • MotorSave Scheme
  • Refer a friend
  • Bright eyed
  • Liftshare

Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.

Apply today.

  • Contact Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre AgentAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when youre part of Bellrock, youll get everything you need to be your best at work - because our people are the heart of...

  • Contact Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent Twilight**At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technologyled, but peopledriven. So when you're part of Bellrock, you'll get everything you need to be your best at work because our people are...

  • Contact Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    **Contact Centre Agent - Weekdays 1am to 9amAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because...

  • Contact Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre Agent - Twilight HoursAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our...

  • Contact Centre Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Contact Centre Team Leader (CSC)At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the...

  • Call Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Adecco UK Full time

    Call Centre AgentBuilding/Property sectorMon-Fri 8 hours shifts between 7am-7pmSalary: £21,225Duties: Taking inbound calls within a fast paced environment in a professional manner Data inputting customer information onto systems Allocating engineers within the UK Ability to meet KPIs/targetsPlease note you must have experience working in a call...

  • Call Centre Agent

    6 days ago

    Leicester, Leicester, United Kingdom Adecco Full time

    Call Centre AgentBuilding/Property sectorMon-Fri 8 hours shifts between 7am-7pmSalary: £21,225Duties: Taking inbound calls within a fast paced environment in a professional manner** Data inputting customer information onto systems- Allocating engineers within the UK- Ability to meet KPIs/targetsPlease note you must have experience working in a call...

  • Weekend Call Centre Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom Adecco Full time

    Weekend Call Centre Team LeaderPermanent contract, LE4 (Near Leicester town centre)Sat-Sun 15hrs p/week, 8am-4pm,£9,565 p/a + benefits + free car parkDuties: Responsible for up to 15 Customer Service agents Ability to motive the team to meet and exceed KPI's Training, coaching & mentoring, conducting regular 121 reviews with the agent, identifying...

  • Sales Agent Utilities

    6 days ago

    Leicester, Leicester, United Kingdom Sponsor Licence Full time

    Recruiting at the moment for Direct Sales AgentsThere are a number of positions available in different positions.We also have vacancies for Direct Sales Agents with a potential to earn £3000 to £5000 per month and with tremendous residual income for the longtermJob Types: Full-time, Part-time, Permanent, Apprenticeship, Freelance, Volunteer,...

  • Customer Care Agent

    6 days ago

    Leicester, Leicester, United Kingdom Tate Full time

    Customer care agentPermanentLeicester**Salary - £20,93040 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 SaturdaysOffice Based*****Are you currently looking for your next great career move? Look no further, We have an exciting opportunity for someone to join a well-known brand in the UK working as customer care agent. You may or may...

  • Site Agent

    6 days ago

    Leicester, Leicester, United Kingdom Kenton Black Ltd Full time

    Role: Site Agent - Civil Site Manager Location: Leicester Project: Sewer Diversions Deep drainage and shafts Start: 7th May if not earlier Site Agent required in Leicester immediate start. As an established Regional Civil Engineering Contractor specialising in Water Infrastructure, Highways and Structures schemes . With continued success they are...

  • Land Agent

    6 days ago

    Leicester, Leicester, United Kingdom Emblaze Talent Full time

    Are you a Land Agent eager for new challenges? We're teaming up with a dynamic startup experiencing sustained growth and in need of a Land Agent to join their ranks.All potential applicants are encouraged to scroll through and read the complete job description before applying.This company has built a diverse clientele, spanning estates, farms, and private...

  • Site Agent

    6 days ago

    Leicester, Leicester, United Kingdom Kenton Black Ltd Full time

    Role: Site Agent - Civil Site Manager Location: Groby Leicester LE6 0DJ Project: pipework drainage highways Length of Contract: 8 Months Start: ASAP As an established Regional Civil Engineering Contractor specialising in Water Infrastructure, Highways and Structures schemes across the Midlands regions. With continued success they are actively looking...

  • Contact Centre Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom PA Housing Full time

    Job reference: 001181Salary: £33,285 per annumClosing date: 26/03/2024Location: Bede Island - LeicesterEmployment type: PermanentHours Per Week: 35 (Working 4 days on 4 days off; 12pm - 22:00pm)A little bit about what we are looking for...As a Team Leader in our Service 24 department, you will be expected to successfully deliver an excellent Out of Hours...

  • Childrens Service Agent

    6 days ago

    Leicester, Leicester, United Kingdom Reed Full time

    We are Hiring: First Response Children's Service AgentAre you well-organised and resilient? Join our Business Support Team in an exciting opportunity as a First Response Children's Service Agent. This role is crucial as the main contact for Children's Social Care service users, providing support via phone and email, and ensuring the safety of children and...

  • Team Leader

    6 days ago

    Leicester, Leicester, United Kingdom Flowers Associates Full time

    Team LeaderLocation: Leicester, LE1Salary: £25,000 per annumLongevity: PermanentHours: Mon - Fri, between 7am - 7pm, 37.5 hrs per week (Office Based)Some weekends required2 Roles availablePermanent VacancyFlowers Associates are recruiting for two Team Leaders on behalf of a well-established property management company based in LE1. This role would be a...

  • Enforcement Agent

    3 weeks ago

    Leicester, Leicester, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Enforcement AgentLocation: LeicesterSalary: 23, ,000 (OTE 50, ,000) The RoleVisiting debtor's properties to arrange payment of outstanding debts, setting up and agreeing repayment arrangements. Customer service and empathy is key to the success of this role. Where a solution cannot be find you will be taking control/removing goods where necessary....

  • Receptionist (Part-time)

    6 days ago

    Leicester, Leicester, United Kingdom HIGHFIELDS CENTRE Full time

    Highfields Centre is recruiting for an experienced day receptionist to oversee the main reception area. You will be the single point of contact to manage the Centre's switchboard and deal with all Centre services related enquiries.IT Skills: Fully Proficient in using Microsoft Office,Canva or Adobe ackages level 2 or aboveLanguage Skills: Fluent in English...

  • Head of Contacts and Partnerships

    6 days ago

    Leicester, Leicester, United Kingdom Paragon Asra Housing Limited Full time

    A little bit about what we are looking for... Are you ready to lead a dynamic team, shape our neighbourhoods, and drive operational excellence? As the Head of Contracts & Partnerships at PA Housing, you'll play a pivotal role in enhancing the resident experience and fostering strong community relationships. This is senior role focused on delivering...

  • Customer Sales Agent, Syston

    6 days ago

    Leicester, Leicester, United Kingdom Hanson UK Full time

    Customer Sales Agent, SystonHanson's customer service centre is often described as the heart of the business. It is here that our customers most often interact with us to get a price, place an order and get an update on their delivery.Those joining this dynamic team environment - from customer service agent, distribution pre planner and allocator to trainer...