Weekend Call Centre Team Leader

1 week ago


Leicester, Leicester, United Kingdom Adecco Full time

Weekend Call Centre Team Leader
Permanent contract, LE4 (Near Leicester town centre)

Sat-Sun 15hrs p/week, 8am-4pm,

£9,565 p/a + benefits + free car park

Duties:

  • Responsible for up to 15 Customer Service agents
  • Ability to motive the team to meet and exceed KPI's
  • Training, coaching & mentoring, conducting regular 121 reviews with the agent, identifying challenges to overcome & opportunities to improve.
  • Performance development
  • Working as part of the team
  • Good PC and admin skills

You must have experience leading and coaching a team ideally in a customer service or similar background
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sayma Miah

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