Childrens Service Agent
1 week ago
Are you well-organised and resilient? Join our Business Support Team in an exciting opportunity as a First Response Children's Service Agent. This role is crucial as the main contact for Children's Social Care service users, providing support via phone and email, and ensuring the safety of children and young people.
Day to Day Responsibilities:- Act as the initial contact for Children's Social Care service users through phone and email.
- Collaborate with various agencies to safeguard children and young people, referring them to services for the best outcomes.
- Deliver excellent service for all First Response Children's Duty service users, upholding professional standards and addressing concerns effectively.
- Handle a variety of referrals from professionals and the public via email and phone.
- Manage email inboxes to process different types of referrals.
- Utilize case management systems to input and gather accurate information promptly.
- Coordinate with other agencies to obtain essential missing information.
- Efficiently communicate with Social Workers, Team Managers, professionals, and the public.
- Act promptly to address issues and escalate urgent matters to a senior when there are immediate safeguarding concerns.
- Adhere to provided processes and guidelines.
- Effectively prioritize workload and collaborate within a team.
- Customer Services or equivalent qualification, or relevant experience in a customer-facing role.
- Experience in communicating with children, young people, families, and professionals from various agencies.
- Capability to handle sensitive and distressing information.
- Experience in working in high-pressure environments and within a team setting.
- Proficiency in managing sensitive information and maintaining accurate records.
- Adept at prioritizing tasks and working within deadlines.
- Professional and composed demeanor.
- Competitive salary.
- Opportunities for professional growth.
- Supportive team environment.
To apply for the First Response Children's Service Agent role, please send your CV and cover letter outlining your relevant experience and qualifications.
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