Customer Service Agent

1 week ago

Leicester, Leicester, United Kingdom Tate Recruitment Limited Full time

JOB TITLE:
Customer Care Agent

BASED IN:
Europcar Leicester HQ - LE1 4

JS

SALARY:
£23,200

HOURS:

40 hours per week (Full time) Monday to Friday from 8am to 6pm and also include Saturday morning from 8am to 1pm.


Company Summary


Here at Tate Recruitment, we are proud to be collaborating with an industry leader, Europcar Mobility Group Europcar Mobility Group is a global mobility services provider with a leading position in Europe.


Europcar Mobility Group offers to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including more and more electric vehicles.

Europcar is a fantastic employer to join if you're looking to build a long term career and develop your skills.


Main Purpose of Job

  • To provide an onsite professional and friendly service in terms of managing reservations, extensions, terminations and customer service for customers
  • Establish and maintain a good working relationship with Corporate customer and Europcar rental Stations
  • Complete any reservation amendments
  • Terminate vehicle rental as requested by the InHouse customer via the reservation system
  • Ensuring all SLA's within the contractual agreement are achieved
  • To act as the daytoday liaison for the Customer and Europcar branches to ensure the smooth running of the service
  • Maintain complete security of all Europcar policies and rental rates
  • Carry out other tasks and duties as may reasonably be required
  • Completing all reports within agreed service levels
  • Ability and confidence in dealing with queries over the telephone and meeting call service agreements

Responsibilities

  • To understand and observe the Company's Policies and to follow all Operational Procedures and working instructions applicable to the job
  • To understand Europcar Group's Vision, Mission and Values
  • To maintain a high quality of Customer Service recognising the Company's One objectives
  • Ensure all reservations are accepted and managed promptly and accurately
  • Ensure all bookings are confirmed by the stations prior to the close of business on a daily basis
  • Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
  • Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
  • To complete any other reasonable duties as requested by your team leader and or line Manager

Skills/Essentials

  • Excellent administrative skills, communication and attention to detail
  • First class IT knowledge of all Microsoft packages
  • Ability to work on own with ability to work with a team when required
  • Results and customer service focused
  • Confidence to work across all levels of the business
  • Practically minded: able to roll sleeves up and get stuck in
  • Available to work overtime should it be required even at short notice
  • Work well under pressure and to deadlines
  • Take responsibility for tasks and responsibilities whereas an individual or as part of the team

Benefits

  • Competitive Salary
  • Starting on 6 weeks holiday (including bank holidays), increasing with length of service
  • Free on site car parking via a rota
  • Pension and a life insurance scheme
  • Discounted car hire rates across the network
  • 20% discount on EE mobile phone contracts
  • Discounted hotel rates through the Accor Group after 12 months service
  • Cycle2Work
  • Free annual eye tests
  • Confidential legal and support service through BUPA
  • Career progression and development
Tate is acting as an Employment Business in relation to this vacancy.

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