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Experienced Customer Service Agent
3 months ago
About us:
As one of the country's fastest growing windscreen repair and replacement companies in the U.K Nationwide Windscreen Services offer a fast and efficient service repairing and replacing all vehicle glass across the country.
With a combination of owned branches with our sister company Allscreens Nationwide and our large group of Network Members, we have concreted our position as one of the major automotive glazing companies in the UK.
Job Summary:
Essential Duties:
- Taking inbound calls within a fastpaced environment in a professional manner whilst maintaining a rapid response to agreed standards.
- Data inputting customer information onto systems maintaining detailed and accurate records.
- Manage "In life" customer queries including customer service calls.
- Obtain authorisation as appropriate including policy checking and procurement of purchase order numbers.
- Communicate and liaise verbally and in writing.
- Invoice production.
- Any other ad hoc duties as required or necessary.
Required Skills:
-
Must have previous call centre experience
:
- Experience within the glass replacement industry is desirable.
- Customer service skills are a must.
- Ability to multitask in a fastpaced environment.
- Ability to remain calm in times of crisis.
- Positive attitude with the ability to work well as a team.
- Excellent verbal and written communication skills.
The successful applicant will be an enthusiastic person with excellent communication and problem-solving skills.
Job type:
Full Time, Permanent
Hours:
40 hours per week (Monday to Friday, hours between 07:00 - 18:00 with rotational Saturdays 10:00-14:00 - currently 1 in 6)
Location:
6 Geoff Monk Way, Birstall, Leicestershire, LE4 3BU.
This position is fully office based.
Job Types:
Full-time, Permanent
Pay:
£23,920.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Experience:
Call Centre: 2 years (required)
Work Location:
In person
