Customer Service Representative

2 days ago

Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time
Job Title: Customer Service Agent

Macildowie Recruitment and Retention is seeking a skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Answering calls from clients and contractors in a timely and efficient manner
  • Raising maintenance/security/Health & Safety orders via the company computerised databases
  • Monitoring jobs already logged onto the system to ensure that the Contractor has attended the client's site within the agreed SLA
  • Obtaining authorisation as appropriate for works exceeding set guidelines
  • Using email to inform and receive instruction
  • Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors
  • Monitoring overdue orders through to completion
  • Managing and resolving customer complaints
  • Ensuring set performance targets and KPI's are met
Requirements:
  • Computer literate
  • Strong communication skills
  • Customer focussed
  • Ability to multi task and be flexible

Macildowie Recruitment and Retention is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers.

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