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Customer Service Agent
2 weeks ago
OB TITLE:
Customer Service Advisor
BASED IN:
LE1
SALARY:
£24,440pa
ROLE TYPE:
Full time office based
FULL TIME HOURS - Hours will cover Monday - Saturday 40 HOURS PER WEEK
START DATE:
22nd April 2024 (must be available to interview face to face)
Main Purpose of Job
Working within a fast-paced environment, we are seeking an individual who can provide professional and friendly customer service. This position will service various customers where you will support as required depending on the varying demands each day.
Main Tasks
- Establish and maintain a good working relationship with corporate customer and
- Complete any reservation amendments
- Terminate agreements as requested using the inhouse system.
- Ensuring all SLA's within the contractual agreement are achieved.
- To act as the daytoday liaison for the customer.
- Maintain complete security of all policies and rates.
- Carry out other tasks and duties as may reasonably be required.
- Completing all reports within agreed service levels.
- Ability and confidence in dealing with queries over the telephone and meeting call
Responsibilities
- To understand and observe the Company's Policies and to follow all Operational Procedures and working instructions applicable to the job.
- To understand the Group's Vision, Mission and Values.
- To maintain a high quality of Customer Service recognising the Company's One
- Ensure all reservations are accepted and managed promptly and accurately.
- Ensure any system issues/contract discrepancies are brought to the attention of the Team Leader/Line Manager at the earliest opportunity.
- Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.
- To complete any other reasonable duties as requested by your team leader and or Line Manager.
Skills/Essentials
- Excellent administrative skills, communication and attention to detail.
- First class IT knowledge of all Microsoft packages.
- Ability to work on own with ability to work with a team when required.
- Results and customer service focused.
- Confidence to work across all levels of the business.
- Practically minded: able to roll sleeves up and get stuck in.
- Available to work overtime should it be required even at short notice.
- Work well under pressure and to deadlines.
- Take responsibility for tasks and responsibilities whereas an individual or as part of
Benefits
- Competitive Salary
- Starting on 6 weeks holiday (including bank holidays), increasing with length of service
- Free onsite car parking
- Pension and a life insurance scheme
- Discounted car hire rates across our network
- 20% discount on EE mobile phone contracts
- Discounted hotel rates through the Accor Group after 12 months service
- Cycle2Work
- Free annual eye tests
- Confidential legal and support service BUPA
- Career progression and development
Job Types:
Full-time, Permanent
Pay:
£24,440.00 per year
Benefits:
- Company pension
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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