Specialist Housing Officer

3 months ago


East London, United Kingdom Peabody Full time

We are looking for a **Specialist Housing Officer** to provide a high quality locality based** Specialist Housing Management** service across all London Boroughs (_but_ _predominately across _**_North and East London_**).

Our customers include vulnerable tenants or people who need support to live well and independently. We provide specialist housing and support to our customers who are socially excluded, disabled, unwell or homeless.

**What we’re looking for**:

- Do you have experience of working in a housing management service, including estate services, maintenance, the enforcement of the tenancy agreement, housing and welfare benefits advice and/or experience working in a challenging customer service environment?
- Do you have excellent time management skills with the ability to meet conflicting deadlines?
- Can you quickly assess information and situations to make common sense decisions and communicate these clearly?
- Do you have any experience of monitoring the performance of external contractors and service providers?
- Do you have a positive attitude, are kind and empathetic, and have the energy and enthusiasm to respect our diverse range of customers needs?

If so, this role is perfect for you

**A bit about the role**:
As a** Specialist Housing Officer**, you will be helping support people to live happily in the place they call home, working with our customers to maintain their tenancy and strive to be a good and considerate neighbour.

Some of the key results for the role include:

- You will provide a high quality housing management service to tenants and licensees;
- You will act as the Associations ambassador, building positive relationships with customers, licensees and their care and support providers;
- You will take responsibility for a ‘patch’, liaising with other departments to aim for ‘right first time’ resolution of tenancy and estate issues;
- you will work in partnership with internal and external support providers delivering a housing management service responsive to the requirements of the support service specification.
- This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle is desirable._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Up to 25 (or 30) days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance (if applicable to role)
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1

**Are you ready to apply?



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