Management Support Team Administrator

5 months ago


Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
**_IOPS (Intensive Older People’s Service) provide additional, intensive support for a short period of time, to help service users in mental health crisis remain in their own home with as much autonomy and independence as possible. IOPS offer intensive support to service users with dementia of any age and service users over 75 years with functional mental health and physical health complexities._**

Are you an administrator looking for a new and exciting opportunity?

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

IOPS are looking to recruit a conscientious, calm and confident individual to join our current Administration Team. This role will be supporting the Clinical Team Manager with management support as well as covering clinical admin when needed.

**Main duties of the job**:
Previous administration experience is essential. Full training will be given.

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team.

**Working for our organisation**:
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

**Benefits**

Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
Please see attached job description and person specification. For more information please contact us.

**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ Level 3 Business Administration or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic record system

**Experience**:
**Essential criteria**:

- Understanding and experience of a full range of secretarial procedures and systems gained through practice at an intermediate level

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent.

**Desirable criteria**:

- Knowledge of NHS policy / procedures

**Other**:
**Essential criteria**:

- Able to work flexibly across a range of different sites/offices
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your el



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