Train Delay Attributor- Southern Region

2 weeks ago

Blackfriars Station, United Kingdom Network Rail Full time

Train Delay Attributor
- Southern Region opportunities available (listed below)

**Location**:
Blackfriars, GB

**Department Name**:
Southern Region

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:
As a Train Delay Attributor you’ll investigate, record, report and support improvement plan around train delays on the Southern Region part of the Network Rail; thus, helping to keep millions moving every day and improve passenger experience.

To confirm, we have opportunities at the following locations: London Puddle Dock, Ashford, Three Bridges, London Victoria and Basingstoke.

**About the role (External)**:
**Key Accountabilities**

1. Take responsibility for the creation of incidents and attribution of delay to the national standard within the agreed area of geographical responsibility so all available systems are utilised to assist in identifying the correct allocation of delay code and responsible manager.

2. Monitor TRUST data collection/ input carrying out data integrity checks as detailed in the national standard so that missed train reports are inputted prior to the attribution of ‘D’ flagged TRUST delay alerts.

3. Advise the nominated manager of failures in normal train report procedures in order to initiate contingency arrangements.

4. Monitoring that train times are filled in during times of train reporting failure where alternate train time information is available with the agreement of the train operator for all delay reporting points and Contractual Monitoring Points, seek authorisation for, and maintain a record of all manual revisions to train times.

5. Implement contingency arrangements providing assistance with schedule amendments and train call procedures including the activation of Q paths as directed.

6. After receiving initial information regarding a train delaying incident, follow up for additional information with TOCs /FOCs /Network Rail staff to confirm correct impartial attribution, updating TRUST incidents in accordance with the DAG and EESIC to facilitate the responsible manager in accepting the incident.

7. Give a detailed handover of the current working situation at the end of the shift as detailed in the national standard.

8. While this post maybe located within a control or signalling centre where there are safety critical activities, this post is not defined as safety critical and therefore the post holder must pass on any messages of a safety critical nature to a suitably competent person.

**Job Skills, Experience and Qualifications**

Essential
- A good general standard of education, with the ability to communicate clearly and concisely, both verbally and in writing
- Geographical knowledge of the route
- Knowledge of railway and infrastructure operation
- Strong commercial awareness
- Flexible and enthusiastic attitude
- Ability to communicate effectively
- Good knowledge of train services operating within route

Desirable
- Knowledge of Performance Management Computer Systems
- The ability to analyse and interpret data
- Railway industry or higher education qualifications
- Appreciation of Railway Rules and Regulations
- Awareness of Template Schedule 8 and RT1 customer/supplier contracts
- Awareness of Network Rail personnel policies and procedures

**Salary**: £38,354 plus shift enhancements (can be discussed at interview). Location allowance dependent on location of work.

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