Direct Payments

3 months ago

Romford, United Kingdom Omega Recruitment Group Full time

**Job Title: Direct Payments & Individual Service Funds Officer(Remote)**

**Contract type**:Temporary 3-6-months+ (job assignments are often, extended by clients on a longer-term basis).

**Sector**:Local Government

**Location: Romford / Remote working**

**Start Date**: Immediately / Short Notice - Please indicate your notice period, if currently employed, in your CV.

**Hours Per Week**:Full-time position

**Start Time**:9:00 AM

**End Time**:17:00 PM

**PAYE Rate**:£18.32 ph (including 12.07% holiday pay)

**Main Purpose of the Job/Key Objectives**:
Assist the Personalization Manager in setting up and managing Direct Payments. Work with Service Users or their representatives as needed, providing comprehensive information, advice, and guidance to help them manage their direct payments effectively. Adhere to and enforce the Direct Payments Guidance, following procedures for its implementation, and escalate issues requiring management decisions appropriately.

Conduct assessments with individuals to determine their suitability as direct payees and the support they may need to manage direct payments. Maintain all relevant documentation and administration systems related to each service user, including data entry into the electronic recording system.

Support the implementation and maintenance of the card payments system, ensuring familiarity with the required practices and protocols for monitoring through the system. Provide advice and guidance related to accounts and the card payments system as necessary. Report any exceptional irregularities found with expenditure and/or direct payment management to line management promptly.

In high-risk cases, liaise with operational colleagues to agree on a resolution. Provide excellent customer service as part of a front-line team, ensuring that service users receive appropriate information in accessible formats promptly. Keep up to date with changes to social care policies and adhere to new procedures. Provide advice to service users regarding any financial changes to their Direct Payment, ensuring they are informed of their budget. Contribute to the development and maintenance of information systems to ensure accurate financial data recording.

**Requirements**:
**Experience**
- Experience working with numerical data and possessing strong literacy skills, as well as providing information, advice, and support to members of the public.
- Proficiency in using and maintaining Excel spreadsheets and handling telephone enquiries from the public.
- Previous experience working in social care and familiarity with Liquid Logic and ICT programs.
- Skilled in interpreting and preparing technical data, including record-keeping and report writing.

Qualifications ‐ Knowledge of working within a children's service context ‐ GCSE Grade A-C (or equivalent) in English Language and Mathematics ‐ Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People ‐ Teamworking skills and the ability to work on your own initiative ‐ Experience of multi-agency working ‐ Self Motivated, Flexible & Resourceful ‐ Experience of working in an environment where you maintain records and minutes of confidential multi-agency meetings ‐ Trustworthy and reliable ‐ To be able to competently minute professional/practitioner meetings and produce an acceptable draft within a specified timescale ‐ Previous experience in similar role ‐ Experience with using Google Suite or Microsoft Office ‐ A commitment to operate in a customer focussed environment ‐ Record keeping and report writing ‐ Ability To Organise Own Workload To Meet Targets & Deadlines ‐ Proven record of minute taking ‐ Confident in using ICT to undertake the required functions of the role

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