Guest Experience Administrator

5 months ago

Motherwell, United Kingdom Peter Vardy Full time

**Guest Experience Administrator**

**Peter Vardy**

**Eurocentral, Motherwell**

**£Competitive**

**40 Hours - Monday to Friday**

**Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry**

**We are currently looking for a Guest Experience Administrator to join our Guest Experience team on a full-time permanent basis. Are you passionate about creating memorable experiences? Join our Vardy Central Guest Experience team and be part of an exciting journey where we believe in making it right (MIR) for every guest As a Guest Experience Administrator, you'll play a pivotal role in ensuring our guests receive a five-star experience from the moment they connect with us. This isn't just a job; it's an opportunity to be at the heart of making every interaction remarkable**.

**What you will be doing**:

- Monitor dept inbox, review sites, OEM survey portals.
- Collate data and provide insights into common issues.
- Daily reports: Sales and aftersales CSI, Delivery performance, MIR cases.
- Support VC Guest Experience Manager.
- Receiving guest complaint calls, handling first response and determining next appropriate action.
- Logging on MIR system and resolving if possible or assign to relevant colleague at site.
- Monitoring progress of MIR cases and escalating through tier process.
- Coordinating with finance companies and compliance for regulated complaints (training provided).
- Guest Experience projects including initiatives for increasing CSI.
- Occasional site support if required.

**What will you need**:

- Experience working a telephone-based complaints/customer service role
- Exceptional customer service experience
- Ability to prioritise and manage your time effectively
- Strong IT and administration skills
- Excellent communication skills both verbally and written
- Ability to adapt to change and differing business demands
- Friendly and professional telephone manner
- A good listener
- Organised and exceptional attention detail
- Team player

**Your Net Better off - the Peter Vardy difference**
- 30 days holiday rising with length of service
- World class training delivered by the PV Academy to enhance your career
- Employee discounts & lease cars options through the PV Cares scheme
- High Flyer Incentives - would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Company uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre - MOT & In house counselling services
- Colleague events - Family Fun Day, Annual ball, Christmas party - yes we like to have fun

**If you would love to be part of our Peter Vardy family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.**

**Peter Vardy is an equal opportunities employer. Everyone is welcome here, if you have the drive and passion to succeed, then we would love to hear from you.**

**Salary**: From £21,673.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Motherwell: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Complaints Handling: 1 year (required)
- Adminstration: 1 year (required)

Work Location: In person

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