Complaints Lead
9 months ago
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. Act as the focal reception point for all complaints received by agreed allocated Services in line with the Trust Complaints policy. To lead on the investigation of complaints within the CSL, ensuring that correspondences are handled efficiently, investigations are completed appropriately and within a strict timeframe. Populate and distribute complaints investigation templates as needed.
Contact complainants by telephone to discuss correspondence and agree actions for resolution where appropriate. Work with relevant services to resolve issues for patients where prompt action may negate the need for a full complaints response. To work flexibly with all services when managing complaints on the direction of the Complaints Manager.
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Complaints Lead
7 months ago
Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full timeThe post holder provides support to the Complaints Manager, Patient Experience Matron and General Managers of all services as required in the management and co-ordination of the complaints process. - Maintaining the Trust’s database on complaints and monitoring and reporting on complaint trends. - Promoting a positive image of the complaints procedure to...
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Complaints Lead
7 months ago
Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full timeThe post holder provides support to the Complaints Manager, Patient Experience Matron and General Managers of all services as required in the management and co-ordination of the complaints process. Maintaining the Trust’s database on complaints and monitoring and reporting on complaint trends. Promoting a positive image of the complaints procedure to...
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