Client Services Manager

2 weeks ago


Bedford, United Kingdom Red Recruit Ltd Full time

Job Title: Client Services ManagerLocation: BedfordshireHours: Full-TimeRole Overview:As the Client Services Manager, you will oversee our clients’ brands, ensuring exceptional customer service and satisfaction through effective leadership of your team.Key Responsibilities:

  • Lead and manage a team of domestic and international move coordinators, including recruitment, training, and performance assessments.
  • Serve as the escalation point for client complaints, providing a calm and professional approach to resolve issues while considering the needs of the client, team, and company.
  • Handle claims management, ensuring all aspects of claims are considered, assessed fairly, and resolved. Initially, you will collaborate with directors and third-party claims handlers/insurance companies.
  • Ensure compliance with company processes and procedures across your team, while contributing to quality control efforts for the company’s services.

In addition, you will directly manage a portion of domestic and international removals, which includes the following responsibilities:

  • Oversee a portfolio of relocation files, including private, corporate, and commercial moves.
  • Prepare and manage customs documentation and transit schedules.
  • Ensure all necessary crew delivery paperwork is clear and comprehensive for the team.

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