Client Experience Executive
4 weeks ago
**Automotive Client Experience Executive (Brand Ambassador) required in Bedford, Bedfordshire**
Permanent, Full Time, including weekends
£30,000 + bonuses with earnings of £45,000
An opportunity to join a highly successful Main Car Dealership in Bedford. We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers. This role encompasses sales of new vehicles and acts as the primary point of contact for clients, providing exceptional customer service and aftersales support.
**The job role**:
**Responsibilities**:
Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers (NV, B2C, B2B, physical, and digital) and aftersales support (servicing, service contracts, repairs, physical, and digital).
Embody the Brand and maintain a deep understanding of the premium and luxury sectors across industries.
Create a clean, attractive, welcoming, and safe environment aligned with Brand's premium positioning and local government guidelines.
Help manage a superior client experience through all client interactions (physical and digital) and departments, including contactless appointments, home deliveries, and exclusive events.
Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
Sell the brand's new and used vehicles, services (financing, connected services, service contracts, etc.), and accessories.
Stay informed about constantly changing competitor offers to effectively position the brands products and services.
Welcome clients, manage vehicle handovers and returns, and follow up with clients to ensure their total satisfaction.
Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
Support the Brand Manager in supplies management, vehicle orders, business forecasting and stock management.
Adhere to unit sale and operating margin profitability targets.
Contribute to achieving fixed sales and quality objectives to drive business performance.
Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of the brands vehicles, industry trends, and sales techniques.
Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted
**In return**:
You'll receive all the training you need to succeed in this busy and demanding role;
A competitive basic salary of up to £30,000 plus bonus potential to earn £45,000;
Tax-efficient Car scheme;
22 days holiday + bank holidays + your birthday off
Automotive - Motor Trade - Dealership - Car Dealer - Service & Aftersales - Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Customer Service Advisor - Service Adviser - Sales Executive - Brand Ambassador - Bedford
- Sandy-Biggleswade
- Kempston
- St Neots
Full Time - Permanent - Job
**Salary**: £30,000.00-£45,000.00 per year
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: ST1280
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