Hotel Receptionist

6 months ago

Cheltenham, United Kingdom Ellenborough Park Hotel Full time

_**A Bonus of £250 will paid after 3 months service and a further £250 after 6 months service.**_

An exciting opportunity has arisen for a Receptionist to join our friendly team. Based at the stunning 5* Ellenborough Park Hotel, and working as an integral part of the Front Office team.

We are looking for a confident communicator with a passion for customer service and exceeding guest expectations.

The shift pattern consists of Early Shifts (7am - 3pm) or Late Shifts (3pm - 11pm) and includes weekends so flexibility is essential as you will be required to work all variations.

**Key Duties and Responsibilities**
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- To assist guests throughout their stay in a friendly and professional manner, informing the Duty Manager of any complaints.
- To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to your Supervisor/ Manager or in their absence the Duty Manager immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests’ rooms immediately.
- To be constantly aware of the hotels availability in order to maximise all opportunities to sell rooms at the best possible rate.
- To assist with luggage, providing information and booking services as required.
- To take a reservation according to company standards during periods when the Reservations Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
- To be fully aware of hotel activities and facilities.
- To upsell all facilities within the hotel to guests, e.g. room service, bar etc.
- To liaise closely with Housekeeping and Reservations/Sales Office, advising them of information such as departures, arrivals, stay-ons and any special requests.
- To ensure the security of guest valuables, departmental keys and floats. This to include ensuring company security procedures are strictly adhered to at all times.
- To be knowledgeable of all hotel rates and terms of business.
- Previous customer service experience in a customer facing role
- Excellent organisational and time management skills with attention to detail
- Ability to work under pressure, whilst maintaining a positive and ‘can do’ attitude
- Guest focused with a genuine passion for delivering sensational service
- Confident Communicator
- Well presented, self-motivated and good team player

**What we offer you**:

- Paid Breaks
- Paid Overtime
- Annual Service Charge (paid monthly and non-contractual)
- Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
- Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
- Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
- Discounts on Spa Treatments and Spa Products
- Long Service Awards
- Regular Social Events
- Refer a Friend Incentive Scheme
- Investment in Training and ongoing Professional Development
- Meals on Duty
- Free on site Parking

Caught between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.

Ellenborough Park cannot offer any Live-In accommodation and In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Bonus Payable

**Job Types**: Full-time, Permanent

Pay: £11.99 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Tips

Work authorisation:

- United Kingdom (required)

Work Location: In person

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