Hotel Night Receptionist

4 months ago

Cheltenham, United Kingdom HOST Full time

Position:
**Hotel Night Receptionist/ Porter**

Full time - 4 nights on 4 nights off

Meets National Living Wage

Position Summary:
The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

**Qualifications for the role**:

- No previous experience required although would be advantageous
- Must have excellent customer service skills
- Must be skilled in hotel room cleaning to the highest of standards
- Must have a meticulous attention to detail
- Must be able to work on their own initiative
- Must have excellent communication skills

**Duties and Responsibilities**:

- Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours
- Ensures fair and equitable treatment of all Team Members in line with the business’ equality and diversity policies and procedures.
- Supporting the Hotel Manager in all areas
- Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service.
- Knowledgeable of all reservations and Front Office policies and procedures
- Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure
- Process all aspects of guest bookings from new bookings, extensions, cancellations and amendments
- Process no shows and cancelled reservations inline with current terms and conditions
- Provide an efficient checking in and out process for all guests accommodating special requests whenever possible
- Ensures any relevant information is handed over to the following shift to ensure consistency of service to the guests
- Thoroughly understand and adhere to all cash handling and payment policies and procedures
- Ensure daily checklists are completed in a timely fashion to ensure no tasks are handed over to the following shift
- Maintain clear and effective communication channels with all other departments and subcontractors
- Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues
- Handle and resolve guest complaints proactively and in a professional manner
- Keep abreast of any current guest complaints and advocate solutions to maximise guest satisfaction
- Maintain a neat and tidy Front Desk area
- Ensures all written and verbal communication is professional in tone and suitable for its audience
- Receipt, record and distribution of any post and packages delivered to the Front Office
- Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)
- Coordinate room status updates with the housekeeping department and complete checks on the rooms
- Knowledgeable of the hotel and guest accommodation facilities and services provided
- Competency in using all Front Office equipment
- Escalate anything unusual to management
- Use of mail, package, and messaging handling procedures
- Keep abreast of all activities and meetings scheduled at the hotel each day
- Attend department meetings where required
- Knowledgeable of the department’s safety and emergency procedures
- Manage lost property in accordance with the lost property standard operating procedure
- Drive engagement on our hotel’s social media platforms with targeted posts and continually growing the company’s social media presence
- Any other duties reasonably required of you to support the department or business as needed.

**Your entitlements**:
Your compensation and benefits are embodied in your employment contract

**Salary**: £10.92 per hour

Schedule:

- Night shift
- Weekend availability

Work Location: In person

  • Hotel Night Receptionist

    4 months ago

    Cheltenham, United Kingdom HOST Full time

    Position: **Hotel Night Receptionist/ Porter** Part time hours available Meets National Living Wage Position Summary: The Night Porter GSA reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests. **Qualifications...

  • Hotel Receptionist

    4 months ago

    Cheltenham, United Kingdom Ellenborough Park Hotel Full time

    _**A Bonus of £250 will paid after 3 months service and a further £250 after 6 months service.**_ An exciting opportunity has arisen for a Receptionist to join our friendly team. Based at the stunning 5* Ellenborough Park Hotel, and working as an integral part of the Front Office team. We are looking for a confident communicator with a passion for...

  • Hotel Receptionist

    4 months ago

    Cheltenham, United Kingdom Ellenborough Park Hotel Full time

    _**A Bonus of £250 will paid after 3 months service and a further £250 after 6 months service.**_ An exciting opportunity has arisen for a Receptionist to join our friendly team. Based at the stunning 5* Ellenborough Park Hotel, and working as an integral part of the Front Office team. We are looking for a confident communicator with a passion for...

  • Hotel Night Porter

    3 months ago

    Cheltenham, United Kingdom Ellenborough Park Hotel Full time

    _**A Bonus of £250 will paid after 3 months service and a further £250 after 6 months service.**_ We are recruiting for a Night Porter to join our team. As Night Porter you will ensure security of the hotel and guests, assist the hotel team with preparing for the day ahead, serve drinks and occasionally be responsible for checking in & checking out...

  • Receptionist - Luxury Hotel Experience

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    About UsAt Queens Hotel, we pride ourselves on providing exceptional customer service in a luxurious setting. Our team's combined experience enables us to deliver top-notch service to our guests, who can soak up our rich history and explore the charming villages and countryside of the Cotswolds.Our ValuesWe live by our core values of Care, Discretion, and...

  • Receptionist - Luxury Hotel Experience

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    About UsAt Queens Hotel, we pride ourselves on providing exceptional customer service in a luxurious setting. Our team's combined experience enables us to deliver top-notch service to our guests, who can soak up our rich history and explore the charming villages and countryside of the Cotswolds.Our ValuesWe live by our core values of Care, Discretion, and...

  • Receptionist

    4 months ago

    Cheltenham, United Kingdom George Hotel Full time

    **Receptionist** We do things a little differently. We are warm and welcoming without being overwhelming. Stylish and comfortable without losing the beauty of our building. We are big on living live a local and becoming part of our town. We are big on sustainability and we are anything but normal! Do you think you could be part of this? Then the George...

  • Hotel Receptionist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    About Queens HotelAs a member of our team, you will be part of a luxury hotel experience that offers a unique blend of history, elegance, and exceptional customer service. Our hotel has been a favorite among nobility and royalty for centuries, and we continue to uphold the highest standards of hospitality.Our TeamWe are a family-owned group of professionals...

  • Hotel Receptionist

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Queens Hotel Full time

    About Queens HotelAs a member of our team, you will be part of a luxury hotel experience that offers a unique blend of history, elegance, and exceptional customer service. Our hotel has been a favorite among nobility and royalty for centuries, and we continue to uphold the highest standards of hospitality.Our TeamWe are a family-owned group of professionals...

  • Night Porter, Hotel Du Vin

    3 months ago

    Cheltenham, United Kingdom Hotel Du Vin Full time

    Job title: Night Porter, Hotel du Vin Rate of Pay £12.25 / 40 Hours per week Type of Contract: Permanent Location: Hotel Du Vin Cheltenham The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As...

  • Night Porter, Hotel Du Vin

    4 months ago

    Cheltenham, United Kingdom Hotel Du Vin Full time

    Night Porter, Hotel du Vin The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter...

  • Night Porter, Hotel Du Vin

    3 months ago

    Cheltenham, United Kingdom Hotel Du Vin Full time

    Night Porter, Hotel du Vin £11.50 Per Hour + Loyalty, 20 Hours Permanent Contract Cheltenham The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team...

  • Hotel Receptionist

    2 months ago

    Cheltenham, United Kingdom The Greenway Hotel & Spa, Cheltenham Full time

    What you’ll be doing?As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best.  From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting...

  • Night Porter, Hotel Du Vin

    3 weeks ago

    Cheltenham, United Kingdom Hotel Du Vin Full time

    Job title: Night Porter, Hotel du Vin Rate of Pay £12.25  / 40 Hours per week Type of Contract: Permanent Location: Hotel Du Vin Cheltenham The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.As...

  • Hotel Receptionist

    4 months ago

    Cheltenham, United Kingdom Cheltenham Regency Hotel (Ramada Cheltenham) Full time

    Here at Ramada Cheltenham, we are seeking a courteous and hard working individuals to join our busy Front of house department. This role will include the following but is by no means a complete description of tasks which will be dependent on the business. As Receptionist you will assist the Head Receptionist and Reception Supervisor in leading the front of...

  • Hotel Receptionist

    4 months ago

    Cheltenham, United Kingdom Cheltenham Regency Hotel (Ramada Cheltenham) Full time

    Here at Ramada Cheltenham, we are seeking a courteous and hard working individuals to join our busy Front of house department. This role will include the following but is by no means a complete description of tasks which will be dependent on the business. As Receptionist you will assist the Head Receptionist and Reception Supervisor in leading the front of...

  • Spa Receptionist

    4 months ago

    Cheltenham, United Kingdom Ellenborough Park Hotel Full time

    _**A Bonus of £250 will paid after 3 months service and a further £250 after 6 months service.**_ Are you a people person, with a great sales ability? Would you enjoy a busy fast paced environment in a luxury setting? Then our Spa receptionist position might be perfect for you! The role of the Receptionist is to deliver exceptional service to our Hotel...

  • Spa Receptionist

    3 months ago

    Cheltenham, United Kingdom Ellenborough Park Hotel Full time

    Are you a people person, with a great sales ability? Would you enjoy a busy fast paced environment in a luxury setting? Then our Spa receptionist position might be perfect for you! The role of the Receptionist is to deliver exceptional service to our Hotel and Spa guests in addition to maximising revenue opportunities daily. The earliest shift starting at...

  • Night Porter

    3 months ago

    Cheltenham, United Kingdom George Hotel Full time

    **Night Porter** The George Hotel **What We Offer Our Night Porters**: - Access to our Career Pathway, Apprenticeships and training and development courses - Free Meals - Weekly pay - 28 days holiday per year - 20% discount in all Young’s pubs and hotels - Share Save Scheme - Company Pension Scheme **What we look for in a Night Porter**: As the...

  • Night Porter

    3 months ago

    Cheltenham, United Kingdom George Hotel Full time

    **Part Time Night Porter** The George Hotel **What We Offer Our Night Porters**: - Access to our Career Pathway, Apprenticeships and training and development courses - Free Meals - Weekly pay - up to 28 days holiday per year - 20% discount in all Young’s pubs and hotels - Share Save Scheme - Company Pension Scheme **What we look for in a Night...