Spa Manager

2 weeks ago

Cheltenham, United Kingdom Eden Hotel Collection Full time

**We are delighted to have been awarded AA SMALL HOTELGROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Placesto Work in Hospitality**.

What you’ll be doing?

As Spa Manager, you will take day to day responsibility for the Reception desk, diary management and general spa operations, including overseeing the team of Therapists, Receptionists & any General Assistants. 

Your aim will be to continually surpass customer expectations and to lead the team to deliver the very best in guest experience. You will share your personal passion and knowledge, to develop the team, encouraging personal progression and training opportunities. 

You will contribute to driving sales and revenue, budget management, stock control and reporting on the Spa's financial performance, to include: treatments, retail and membership

What you’ll need?

· You will have progressed from a therapist background into a spa management, within a luxury spa or hotel;

· Commercial acumen; with the ability to maximise revenues through diary management and therapist utilization in the spa;

The ability to understand weekly revenue, forecasting, budgeting and payroll controls, although support will also be provided – a base knowledge would be required; Superb attention to detail and driven by delivering exceptional standards; Strong leadership and motivational skills which are capable of nurturing, developing and inspiring staff; Previous experience in training and developing staff and be a passionate advocate for apprenticeships and continuous learning; To be able to work regular weekends, given that this is our peak trading period;

Most important is to understand a luxury spa environment and be able to inspire& motivate a team to deliver a ‘5 bubble spa rating’ guest experience.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

Generous Time Off : 31 days of leave, increasing to 33 with service. Monthly Tips : Fairly shared service charge/gratuities, all paid on second paydate in the month. Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Center : Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options. Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers. Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm’s : Stay connected through Eden Engage for all the latest team news. Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments. Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

Your Voice Matters: Regular surveys that value your input. Real Action: “You said, we did”—because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

INDHP

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