Spa Apprentice

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

**Job**: Spa Therapist Apprentice at Cowley Manor

**Based in**: Cowley, Cheltenham

We provide C-Side spa members and guests with highest possible standards of leisure facilities, spa treatments and guest service.

**DUTIES AND RESPONSIBILITIES**

**Guest Experience**
- Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.
- Works as part of a great team providing exceptional guest service
- Exhibits a confident, friendly and positive attitude when dealing with all guests.
- Ensures that all aspects of the ‘guest treatment journey’ is followed with every guest according to the standards of excellence
- Provides guest with effective information
- Takes ownership and responsibility to notice when the guest is experiencing a Moment of Misery & report to spa management. Turn it into a Moment of Magic & deals with this head on
- Promotes Cowley Manor leisure services and spa treatments, retail products whilst delivering excellent guest care (in and around the spa)
- Ensure the whole package is delivered & is always in line with the Experimental’ s standards
- Ensure a smooth running of the spa by being part of a team
- Ensure all treatment consultations are read correctly & take action when needed in a professional manner
- Focus on understanding the individual needs of each guest
- Ensure children swim times are met
- To work to meet business demand
- Deliver treatments to a high standard at all times
- Make sure you explain the benefits of the treatment and what to expect from the treatment before starting any treatment
- Provides all guests with effective after care advice and product recommendations following the treatment

**Promotion of the Venue**
- Complies with all presentation of public areas & treatment rooms
- Ensures guest satisfaction by maintaining a clean, safe facility.
- Cleans and maintains spa presentation throughout shift as per standards as agreed by management.
- Consistently meets grooming standards
- Reports and logs any necessary maintenance issues to the senior therapist
- Inspects changing rooms & treatment rooms, clean as needed and ensure set up as per standards as agreed by management
- Assists in the transportation of dirty laundry up to the main house ‘Trolley run’
- To take responsibility to inform senior spa therapist & deputy spa manager of low stock levels
- Ensure retail sale targets are met
- To attend a Company Induction within 1 week of commencing employment with us
- To understand the Hotel’s Vision, and to live our values in day to day work
- To understand the Guest Service Ethos, and be passionate about these values in your day to day work
- To be a Team Player, and understand that all team members across the Cowley Estate should be happy to help in other departments
- To be flexible, and to try to cover shifts as needed
- To ensure your uniform is always as per brand standards, and you are always turned out well
- By always being polite, positive, friendly but professional with your fellow team members
- Effectively makes bookings in the diary to meet business needs
- To use spa software systems to the standard you have been trained
- To attend beauty college as per arrangements

**To be Safe**
- To ensure you follow the Health & Safety systems explained to you by your manager, including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food Hygiene
- Follow company policies precisely
- Ensure all shift procedures are completed on shifts

**About you**:

- Uses their initiative and is proactive
- Attends training in a positive manner
- To have a motivated attitude
- We help each other ‘we are one team’
- Is proactive in down time, prioritises and effectively works though job lists without supervision.
- Works as part of a great team providing high level of standards & service
- To support the spa management team with organizing and running of spa promotions - bring your ideas forward
- Upsell retail products and log any sales on commission sheets
- Follows all H&S guidelines as trained
- Carries out any other reasonable tasks as requested by management team to aid the in the smooth operation of the Spa & Hotel
- Excellent organizational skills
- Have excellent communication skills
- Flexibility to respond quickly to emergency situations
- You are passionate, dedicated, and generous in time and spirit and that you genuinely care about each individual guest.
- You take pleasure in going the extra mile**_ _**to exceed your guest’s expectations, and are motivated by delivering a Moments of Magic** **at every opportunity
- Your focus is on creating a personalised and truly memorable**_ _**experience for each guest so that th