Spa Host

**Welcome to The Greenway Hotel & Spa, Cheltenham**

**About the Role**

We are seeking a highly skilled and enthusiastic Spa Host to join our team at The Greenway Hotel & Spa, Cheltenham. As a Spa Host, you will be responsible for ensuring our customers feel welcome and at ease from the moment they arrive.

**Key Responsibilities**

• Take treatment bookings and payments
• Answer membership and treatment enquiries
• Work closely with the therapy team to ensure a busy day runs smoothly
• Support your manager to maximise revenue through proactive product sales and careful treatment diary management
• Provide information on hotel services and make our guests feel welcome and help them unwind during their stay

**Requirements**

• Be well presented, confident and have natural people skills
• Be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
• Ideal candidate must be able to work flexible hours, including regular weekends and bank holidays

**What's in it for you?**

Our bespoke Eden Extra's benefits platform offers:

• Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service
• Fairly distributed Service Charge/Gratuities paid monthly
• Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities
• Access to our wellbeing centre with Hello Fresh Recipes, fitness video's and money management tools
• Cycle to Work Scheme and Electric Vehicle Lease Scheme
• Health plans for dental, optical, alternative health care + 24 hour GP access
• Discounted stays, spa treatments, golf and leisure access across EHC properties
• Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people
• Access to Eden Engage – our employee portal with regular team news
• Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE
• Enhanced family friendly policies- we want to help you feel fully supported during any significant life events
• Return to work financial support for those returning from maternity leave

**Our Culture**

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do – we lead with a values led approach based on Heart, Honesty, Spirit and Team, which were written 'by our people for our people'. Testament to this is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is a passionate advocate of providing equitable workplace's, as such we seek to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to EHC.