Spa Receptionist

2 weeks ago

Cheltenham, United Kingdom Eden Hotel Collection Full time

**We are delighted to have been awarded AA SMALL HOTEL GROUP OF THE YEAR (2024-2025), as well as being place in the TOP 30 Best Places to Work in Hospitality**.

*Based on 24 hours*

What you’ll be doing

As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.

You'll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You'll also support your manager to maximise revenue through proactive product sales and careful treatment diary management.

You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.

What you’ll need?

· To be well presented, confident and have natural people skills;

· To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine;

· Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests;

The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.

What’s in it for you?

Our bespoke Eden Extra’s benefits platform offers:

Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service; Fairly distributed Service Charge/Gratuities paid monthly; Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities. Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools; Cycle to Work Scheme and Electric Vehicle Lease Scheme; Health plans for dental, optical, alternative health care + 24 hour GP access; Discounted stays, spa treatments, golf and leisure access across EHC properties; Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people; Access to Eden Engage – our employee portal with regular team news; Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE; Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.  Return to work financial support for those returning from maternity leave; You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

- An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;

- A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;

- A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

We are proud to be members of the Hoteliers Charter and arecommitted to providing a great place towork with our teams at the heart of all we do – we lead with a values ledapproach basedon Heart, Honesty, Spirit and Team, which were written ‘by our peoplefor our people’. Testament tothis is our multi award wins in employee wellbeing and engagement.

Eden Hotel Collection is apassionate advocate of providing equitable workplace’s, as such we seek torecruit, develop and retain the most talented people from a variety ofbackgrounds, perspectives, and skills. We therefore encourage applications fromall genders, races, religions, ages and sexual orientations, as well asparents, people living with disabilities, and any other groups that could bringdiverse perspectives to EHC.

INDMP

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