1st Line Support Engineer
4 days ago
Do you have a proven background within a 1st Line IT support role?
If so, we have the perfect opportunity for you....
**Our client based in Chipping Norton are looking for a 1st Line Support Engineer to join their te**am.
The 1st Line Support Engineer will be responsible for assisting the IT Service Desk.
Acting in a 1st Line support capacity, resolving issues in person, over the phone or remotely.
**Responsibilities -**:
- Daily monitoring of the Incident Management system
- Constant monitoring of any unclaimed tickets and change requests
- Provide 1st Line technical support
- Escalate more complex issues
**Key skills and experience required -**:
- Proven experience in a similar IT support role with end user facing responsibilities
- First line support experience or similar
- Previous experience of ticket logging systems and remote support tools
- Strong knowledge of Microsoft products and operating systems
This is a full time / permanent role working for a highly successful, privately owned company
You will work 37.5 hours a week and also have an on call allowance
25 days holiday + bank holidays + annual company bonus.
This role is paying a highly competitive salary.
If you are looking for a role within 1st Line support, why wait... APPLY NOW
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