Technical Support Specialist
2 days ago
**Job Description:**
We are seeking a highly motivated and technically skilled Technical Support Specialist to join our team at Precision People. As a Technical Support Specialist, you will be responsible for providing technical support for our in-vehicle camera systems and back-office software.
The successful candidate will have a minimum of 2 years of experience in technical support, preferably in a hardware and software environment. They will also possess the following key skills:
- Strong understanding of in-vehicle camera systems and back-office software
- Ability to troubleshoot customer issues using remote diagnostic tools
- Excellent communication and problem-solving skills
**Key Responsibilities:**
- Provide first-line technical support to customers experiencing issues with in-vehicle and out station camera systems and back-office software
- Diagnose and troubleshoot customer reported problems using remote diagnostic tools and clear communication
- Escalate complex issues to senior engineers or development teams for further resolution
- Document technical solutions and maintain a knowledge base for future reference
- Collaborate with internal teams (DevOps) to ensure customer satisfaction
- Stay up-to-date on the latest technologies related to in-vehicle camera systems and back-office software
- Participate in ongoing training programs to maintain technical expertise
- May provide on-site technical support to customers when necessary (depending on location)
**Benefits:**
- Salary: £36k DOE (dependent on experience)
- Generous company pension contribution
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