![Dancing With Louise](https://media.trabajo.org/img/noimg.jpg)
Office Admin
2 months ago
DWL is Growing We are seeking an exceptional individual to join our team as a Customer Service & Office administrator.
As the Customer Service & Office administrator for DWL, youʼll be the first point of contact for hundreds of families, responding speedily to all customer issues. As one of our most visible representatives, you are our brandʼs ambassador
Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come.
Estimated Hours Per Week: 30-35 hours
Scope for 40 hours
**Tasks and Responsibilities**
We are looking for a clever, creative, tech-savvy, smart-working and detail-oriented star to join our team as the Customer Service & Office administrator.
You will already be excellent and passionate about delivering outstanding customer service as well as being excited to work on administrative tasks. You will have outstanding attention to detail and a strong drive to provide an out of this world customer experience each and every time.
**The Day To Day - What Youʼll Be Doing Exactly**
- Scheduling meetings and class schedule as well as private classes and events (diary management in Google Calendar).
Organisation & Administration
- manage bookings for our classes and school clubs ensuring our teachers and school club venues receive registers
- liaise with venues and schools Re term dates and ensure our master schedule is up to date
- Checking and adding tasks in Trello.
- Organisation of Dropbox folders and files.
- Updating and managing customer database on our software
- Creating and managing documents.
- Creating PDF documents.
- Creating reports, forms, templates etc.
- Online research.
- Publishing blog posts (Wordpress) including adding images, tags and keywords. - Publishing newsletters via Campaign Monitor.
- Schedule meetings in Zoom.Us.
- Add and remove members in our Facebook Group.
- manage our whatsapp groups for school clubs
- Invoicing
- Ordering and delivering uniform / dancewear
- Updating website with notices or amended schedules
- Book private classes and parties ensuring instructor client have the confirmed details. Follow up with feedback form.
- Creation and sending out of newsletters
Social Media
- Posting and scheduling Facebook and Instagram posts and page status updates weekly. - Copy-Paste and Archive posts from Facebook Group. Posting stories on DWL office phone whatsapp.
Customer Service
- manage the office phone ensuring any texts or messages are replied to to promptly
- helping enrol and onboard all customers following our step by step system
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- You must be at least an 8 out of 10 when it comes to loving and understanding technology.
Experience with the following software a plus...
- Class for kids
- Active Campaign
- PayPal
- Stripe
- Google Apps (Drive, Gmail, Calendar etc)
- Vimeo
- Asana
- Wordpress
- Canva / Photoshop
- Self-Motivated and Excellent Direction-Taker - You know how to prioritize the most important tasks (at times with mínimal guidance), and how to think on your feet. At the same time, you pride yourself in your ability to take direction and deliver the desired result.
- Excellent Grammar and Punctuation - You pride yourself on catching every typo
- Personal Responsibility - If you make a mistake, you take 100% responsibility and fast action to remedy the situation.
- Extra bonus if you are a dance instructor or have experience / background in dance education (but not essential)
**What do you think?**
If youʼve just read this and it sounds like a great fit because you know you could completely own and deliver in this role...We would love to learn more about you
**About DWL**
Led by founder Louise Leach, DWL is a busy community dance school providing approx 100 weekly classes in North West London at our private venues as well as schools in North London and Herts. DWL also has a thriving fitness programme delivered both in person in local venues as well as online via Zoom. We also offer dance parties, run Holiday camps and produce annual shows and community events. We are passionate about sharing the joy of dance and building confidence for life at our classes. Our goal is to make dance accessible to everyone no matter your age, experience or background.
Proposed Timetable (there is some flexibility on this timetable):
Monday 9-5 (8 hours)
Tuesday 11-8pm (9 hours) _term time - during school holidays this changes to 9-5.30_
Wednesday 11-8pm (9 hours) _term time - during school holidays this changes to 9-5.30_
Thursday 9.30-5.15 (7.75 hours)
Friday 10.30-2.30pm (4 hours) _term time - during school holidays this changes to 9-3.30pm_
Sunday 9.15-1pm (3.75) _term time only - dur
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