Customer Service Advisor
6 days ago
My client is seeking an experienced **Customer Service Advisor** who is **immediatelyavailable**, to join their small team operating from East Norwich.
This is a **full-time, permanent** role working for a great company and within a lovely customer service team.
**Key Duties and Responsibilities**
- Answering customer/consumer queries
- Using the in-house sales system to manage orders, reservations, dispatches, invoices and returns
- Sales order maintenance; cancelling orders and stock control measures
- Working within a digitally focused environment
- Management of Automatic Stock Control system
- Highlight possible stock shortages, and liaise with planning dept on delivery dates
- Offering a fantastic account management service to key accounts
- Confident use of websites
- To work with the logistics provider, understanding tracking, queries and negotiations
- Raise invoices and produce necessary documentation to export goods worldwide
Working hours are standard office hours, Monday to Friday. Flexibility is required across peak times (July to September) where the occasional weekend or bank holiday will be necessary.
**Benefits**:
- Free parking
- 24 days annual leave plus bank holidays
- Sick pay
- Health cover
- Pension contribution
If you are interested, please submit your details online, however if you would like more details, please contact Lesley Freeman or Wendy Wakefield
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