Duty Case Worker

3 weeks ago

Stockport, United Kingdom Stockport Women's Centre Full time

**Main Aims of the Post**
- To provide front of house duty cover and work with women from Stockport, who are enquiring or reaching out to SWC for support.
- To work with women to identify support needs
- This is a non-case holding, assessment and referral post and is office based
- The role will include safety planning, risk assessment, safeguarding, and triage
- To support the Head of Services as she develops the quality standards for The

Women’s Centre.

**Key Relationships**

Internal - Clients, Chief Executive, Head of Services, Counselling and Psychotherapy Manager, Business/Administration Support Manager, Senior caseworker, Volunteer Co-ordinator.

**External - Potential clients, Statutory agencies, Partner Agencies**
- To triage levels of needs and risks of enquirie's and decide on the urgency of support required and the need for assessment/intervention.
- Undertaking full needs assessments with those deemed to meet the threshold of needing support quickly and maintaining notes and completing the appropriate documentation.
- Initiating and signposting the provision of appropriate services and resources. - Working with other agencies and organisations including co-working as required.
- To identify and manage risk issues and carry out relevant risk assessments such as MARAC and make any appropriate safeguarding referrals, in order to safeguard women and their children.
- Communication - To keep accurate and up to date records, using appropriate computer systems including evidence of assessments undertaken and visits completed, together with any other work carried out. All reports to be placed within client files.
- To make day-to-day decisions in accordance with the range of duties and within the parameters and supervision of the Head of Services and referring to the Head of Services as appropriate. Information Management
- To keep an accurate record of number of clients seen, telephone calls taken and the nature of such interactions, contributing to the SWC database
- To maintain accurate, confidential service-user records of interventions and contact details as per SWC policies and procedures.
- To complete all monitoring and evaluation systems and keep clear records on Charity Log.
- To produce reports and evaluations in consultation with other staff members on all work carried out and as requested, working within set deadlines.
- Personal/Professional/Development and Training
- To continually reflect on your own professional performance through participation in regular supervision sessions with line manager as well as ongoing informal consultation to keep supervisor informed of any changes that require management decisions
- To contribute to the development of the team and to new forms of work or service.
- To maintain an up-to-date knowledge of and awareness of developments in public policy and legislation regarding the support of vulnerable women with complex needs/trauma.

**General Work Related Expectations**
- To work within Stockport Women’s Centre Values, Ethos and Vision
- To contribute to the development of Stockport Women’s Centre.
- To maintain a knowledge and awareness and work in accordance of relevant legislation
- To work in accordance with all Policies and Procedures of Stockport Women’s Center.
- To identify and attend training as required
- To undergo supervision
- To comply with operational reporting procedures
- To work as part of a team
- To adhere to ethical, legal and quality standards
- To be responsible for ensuring the provision of high quality, effective services
- To support and promote user involvement in all aspects of service development

and delivery

This role description is intended as a guide to the main responsibilities of the post and is not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to the post, at the direction of the Head of Services.

The duties described in this role description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Centre’s Equal Opportunities Policy

**This role is a fixed term contract until December 2025.**

**If you would like to discuss this opportunity further, please contact Amanda Dewson on 0161 355 4455.**

**Please note that because of the nature of our work, this post is restricted to women applicants only under Schedule 9 (Part 1) of the Equality Act 2010**

**Job Type**: Part-time

**Salary**: £20,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 03/04/2024

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