Retentions Team Senior
1 week ago
GIH Retention Team Senior
**The Position**:
Reporting to the Retention Team Manager, you will be responsible assisting the Team Manager with the coaching and development of each agent in the team. You will also develop your skills to lead the team and develop reporting, analytical and presentation skills. In addition, you will also be responsible for delivering your own personal Retention or Renewal target. You will also be expected to invest personal time towards your own development.
Main Duties / Responsibilities
Delivering your own personal target
Shadow Team Manager in all their daily tasks and conversations
Coaching focus on agents as agreed with your Team Manager
Deliver team learning sessions
Build reports, deliver insights, and create presentations
Assist Team Manager to deliver business Targets
Join regular management team meetings
Share best practice to enhance department performance
Regular catch ups with other team seniors in both DIFC and Glasgow
Dedicate personal time towards personal development and learning
Liaising with key stakeholders such as IT, UW etc.
Experience
Experience in developing others
Managing existing target whilst dedicating time towards the team
Experience of assisting Team Manager/Team Senior
Regulatory awareness within the Middle East and Europe
Experience in delivering feedback
Ability to exercise judgement
Ability to organize, priorities and manage workflow
**Skills**:Excellent oral and written communication skills
Relationship building skills
Willingness to develop presentation, analytical skills and ability focus on detail
Customer-focused and action-orientated.
Ability to identify and manage potential problems.
Proficient in the use of Spreadsheets, word-processing and associated office IT Skills.
Self-motivated with confidence to use own initiative and to innovate
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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