Retention Adviser

7 days ago


Glasgow, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Retention Adviser
- If you have experience in a telephony role in a business to business capacity, coupled with strong communication and negotiation skills, we’d like to hear from you
- Joining a customer focussed and fast paced team, you’ll be delivering exceptional service to help us retain customers who have requested to cancel their contract and support them to find solutions to their needs
- In return, you'll have the opportunity to build a wealth of transferable skills in a digital first business with ongoing coaching to enhance your development and open up progression prospects
- This is a remote first role so you can be based anywhere in the UK, and depending on your experience, you'll be rewarded with a salary of up to £22,455 per annum, along with our excellent benefits package

**What you'll do**:
Day-to-day, you’ll be:

- Promoting our service to customers and taking opportunities to secure appointments for sales colleagues
- Delivering a service to existing customers that generates interest and creates opportunities
- Promoting the digital free platform to new and leaving customers
- Providing information about products and solutions that are fit for purpose for customers through an excellent understanding of the customer's needs
- Identifying emerging issues from retention conversations with customers, establishing trends and patterns, and escalating as appropriate
- Maintaining your knowledge of our products and services to deliver an excellent customer service

**The skills you'll need**:
You’ll have experience of working in a telephony communications role, preferably in a business to business environment. What’s essential to this role is exceptional written and spoken communication, influencing, and negotiation skills alongside computer literacy.

You’ll also need:

- Excellent listening skills, with the ability to understand customer needs
- Experience working in a high volume telephony capacity
- Good time management, planning, and organisation skills
- The ability to work proactively and independently with good problem solving skills


  • Retention Adviser

    1 week ago


    Glasgow, United Kingdom CIGNA European Services Full time

    **Would you like to work a hybrid working model to have the best of both working worlds?** **Would you like to join a global, award winning organisation that prides themselves in internal promotion?** **Would you like to benefit from a first class benefit package?** We are looking to recruit a highly driven & passionate Retentions Adviser to join the...


  • Glasgow, Glasgow City, United Kingdom Georgia State University Full time

    Job Summary:The Student Retention Specialist will be responsible for developing and implementing strategies to improve student retention, academic success, and degree completion rates at Georgia State University's Clarkston Campus.This role focuses on providing direct support to students, particularly those who are underrepresented, first-generation, or...


  • Glasgow, United Kingdom CV-Library Full time

    Job Specification: Retention Sales Specialist (B2B) Position Title: Retention Sales Specialist (B2B) Location: Glasgow Department: Sales / Account Management Job Overview CCA are delighted to be partnered with this dynamic client based in Glasgow to support with their recruitment for the new year. The role as a Retention Sales Specialist (B2B) is...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    Job Specification: Retention Sales Specialist (B2B) Position Title: Retention Sales Specialist (B2B) Location: Glasgow Department: Sales / Account Management Job Overview CCA are delighted to be partnered with this dynamic client based in Glasgow to support with their recruitment for the new year. The role as a Retention Sales Specialist (B2B) is...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    Job Specification: Retention Sales Specialist (B2B) Position Title: Retention Sales Specialist (B2B) Location: Glasgow Department: Sales / Account Management Job Overview CCA are delighted to be partnered with this dynamic client based in Glasgow to support with their recruitment for the new year. The role as a Retention Sales Specialist (B2B) is...

  • Retention Agent

    7 days ago


    Glasgow, United Kingdom CIGNA European Services Full time

    **Would you like to work a hybrid working model to have the best of both working worlds?**: - **Would you like to earn up to £2,000 on top of your salary each month in bonus?**: - **Would you like to join a global, award winning organisation that prides themselves in internal promotion?**: - **Would you like to benefit from a first class benefit...

  • Retention Advisor

    3 days ago


    Glasgow, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. **Join us as a Retention Adviser** - If you have previous...


  • Glasgow, United Kingdom CV-Library Full time

    Retention Account Manager Ready to put your people skills into overdrive? As a Retention Account Manager, you'll be the go-to for keeping customers happy, loyal, and saving big. This isn't just about ticking boxes - it's about connecting with people, understanding what makes them tick, and crafting solutions that genuinely improve their...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    Retention Account Manager Ready to put your people skills into overdrive? As a Retention Account Manager, you'll be the go-to for keeping customers happy, loyal, and saving big. This isn't just about ticking boxes - it's about connecting with people, understanding what makes them tick, and crafting solutions that genuinely improve their...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    Retention Account Manager Ready to put your people skills into overdrive? As a Retention Account Manager, you'll be the go-to for keeping customers happy, loyal, and saving big. This isn't just about ticking boxes - it's about connecting with people, understanding what makes them tick, and crafting solutions that genuinely improve their...

  • Membership Sales

    7 months ago


    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** In this customer facing role you will lead the creation and continued development of an outstanding Front of House (FOH) customer experience that drives membership sales and maximises customer retention. **Main Duties and Responsibilities** 1. Proactively engage and communicate with internal and external customers to provide an outstanding...

  • HR Adviser

    7 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight Recruitment are seeking a dedicated HR Advisor to join our clients team. In this role, you'll provide assistance and support to colleagues across all HR-related matters. Collaborating closely with relevant teams, you'll ensure that services are delivered to the highest standards of quality and compliance, aligning with the clients policies,...

  • HR Adviser

    7 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight Recruitment are seeking a dedicated HR Advisor to join our clients team, in this position you will play a pivotal role in achieving key HR objectives outlined in the HR Strategy and Strategic Plan. In this role, you'll provide assistance and support to colleagues across all HR-related matters. Collaborating closely with relevant teams, you'll...


  • Glasgow, United Kingdom Idex Full time

    Are you an adviser who writes your own suitability reports or an experienced, level 4 qualified Paraplanner interested in combining that with delivery of advice and take your role to the next level? Idex consulting are looking for someone who is passionate about great client service to join this Large IFA. If you would like a role that combines advice and...


  • Glasgow, Glasgow City, United Kingdom Eden Scott Full time

    Are you a motivated and ambitious individual looking for a challenging role in the financial services industry?About the Role:We are seeking a Financial Planning Administrator/junior Paraplanner to join our team and take on the responsibility of recruiting a trainee financial adviser to acquire existing clients and develop their client base.This is an...


  • Glasgow, United Kingdom Tenet Full time

    **Remote based/Home working - Scotland Region** **Circa up to £32,5000 p.a. basic salary depending on skills, qualifications and experience** **Uncapped OTE £50,000 to £65,000 p.a. on average through quarterly incentives** Tenet Mortgage Solutions, are looking for an experienced Mortgage Adviser to work in a field and home based Advisory role in...

  • Recruitment Adviser

    7 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight Recruitment are working with a client based in Glasgow to recruit an experienced Recruitment Adviser to join their team on a permanent basis, this is a full time role with hybrid working. In this position, you will form part of a wider recruitment team and take responsibility for managing the full recruitment life cycle for a specific area of...

  • HR Adviser

    7 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight Recruitment have partnered with a Glasgow based client to recruit a HR Adviser for a full time, fixed term contract position. This is a 9 month contract, with the possibility of extension or being made permanent, the role will be office based, 5 days per week in Glasgow. In this position you will form part of a wider team, working closely...

  • Senior HR Adviser

    7 months ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight Recruitment have partnered with a Glasgow based client to recruit a Senior HR Adviser for a full time, fixed term contract position. This is a fixed term contract for 12 month, which may lead to a permanent position due to busy workloads. This is a busy office based role and would suit someone who enjoys working at pace and managing a volume...


  • Glasgow, United Kingdom CCA Recruitment Group Full time

    Your Mission, Should You Choose to Accept It You'll be the trusted partner for our clients B2B customers, adopting a consultative retention approach that's all about building authentic connections with business owners and decision-makers. Your superpower? Straightforward, open, and honest chats that uncover what their businesses really need, even as...