Retention Advisor

3 weeks ago


Glasgow, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

**Join us as a Retention Adviser**
- If you have previous experience in a telephony role, coupled with strong communication and negotiation skills, we’d like to hear from you
- Joining a dynamic and fast paced team, you’ll be delivering exceptional service to help us discuss options with customers who have requested to cancel their contract
- In return, you'll have the opportunity to build a wealth of transferable skills from ongoing coaching, to enhance your development and progression prospects
- This is a remote first role with a flexible location

**What you'll do**:
In your new role, you’ll be logging and managing customer cancellation requests, engaging directly with our customers over the phone to understand their reasons for cancellation and offer appropriate solutions. By identifying needs and putting each customer at the heart of everything you do, you’ll aim to restore or retain their trust in Mentor Services.

Day-to-day, you’ll be:

- Promoting our services and digital platform to customers
- Delivering a service to new and existing customers that generates interest and meets their needs
- Sharing product details and solutions that are fit for purpose for customers through an excellent understanding of the customer's needs
- Identifying emerging issues from customer discussions and escalating as appropriate to line managers
- Maintaining your knowledge of our products and services to deliver excellent customer service

**The skills you'll need**:
You’ll have good experience of working in a telephony role, preferably in a business to business environment. What’s essential to this role is your exceptional communication, influencing and negotiation skills.

You’ll also need:

- An excellent telephone manner and excellent listening skills, with the ability to understand customer needs
- Good time management, planning and organisation skills
- The ability to work proactively with good problem-solving skills



  • Glasgow, United Kingdom Pendragon PLC Full time

    Stratstone Mercedes, Glasgow £22,000 basic salary with £5,000 bonus potential, pension, critical illness, life assurance, 23 days holidays pro rata, exclusive company discounts on used car purchases, leasing deals and aftersales service. Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, with the...

  • Retention team

    3 weeks ago


    Glasgow, United Kingdom Rayner Personnel Full time

    Mortgage AdvisorEmployed Baillieston - Glasgow Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for experienced mortgage advisers to take on a challenging and rewarding adviser role.My client is a highly...

  • Retention team

    1 month ago


    Glasgow, United Kingdom Rayner Personnel Full time

    Mortgage Advisor Employed Baillieston - Glasgow Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for experienced mortgage advisers to take on a challenging and rewarding adviser role. My client is a...


  • Glasgow, United Kingdom Rayner Personnel LTD Full time

    Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for...


  • Glasgow, United Kingdom NHS Scotland Full time

    **Looking for a rewarding Career in the NHS with enhanced salary and benefits package?** The NHS is the largest employer in Scotland! **Who We Are** As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of...


  • Glasgow, United Kingdom The Bellator Organisation Full time

    **Customer Service Advisor - Immediate Starts available!** - **Are you goal oriented with a drive to be the best?**_ - **Are you looking for a fun working culture?**_ - **Are you looking to develop a new career?**_ **What we want**: **What we do**: We are able to bridge the gap that currently exists between providers and their customer base by offering an...


  • Glasgow, United Kingdom The Bellator Organisation Full time

    **Customer Service Advisor - Immediate Starts available!** - **Are you goal oriented with a drive to be the best?**_ - **Are you looking for a fun working culture?**_ - **Are you looking to develop a new career?**_ **What we want**: **What we do**: We are able to bridge the gap that currently exists between providers and their customer base by offering an...


  • Glasgow, United Kingdom Rayner Personnel Full time

    Mortgage Advisor Employed Baillieston - Glasgow Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for experienced mortgage advisers to take on a challenging and rewarding adviser role. My client is a...


  • Glasgow, United Kingdom The Bellator Organisation Full time

    **Customer Service Advisor - Immediate Starts available!** - **Are you goal oriented with a drive to be the best?**_ - **Are you looking for a fun working culture?**_ - **Are you looking to delvelop a new career?**_ **What we want**: **What we do**: We are able to bridge the gap that currently exists between providers and their customer base by offering an...

  • HR Advisor

    1 month ago


    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is recruiting an HR Advisor for our client based in Glasgow on a full time permanent basis. Our client is a flexible employer and works to a hybrid model with 2 days per week spent in the office and 3 days working from home, there would also be some travel required to other offices within your assigned region. **Responsibilities**: -...

  • HR Services Advisor

    4 weeks ago


    Glasgow, United Kingdom Mary's Meals International Full time

    We are delighted to be recruiting for a **HR Services Advisor **to join our global People team. This is a fantastic opportunity to thrive in a truly generalist role, within a diverse and dynamic global organisation. Reporting to our Head of HR Services and working as a key member of the HR Services team, you will provide strong generalist support across the...

  • Hr Advisor

    1 month ago


    Glasgow, United Kingdom Prime Workforce Solutions Full time

    Elevate your HR career in the vibrant heart of Glasgow with a pivotal role that places you at the core of a thriving company's People & Culture Department. Our client invites a dedicated HR Advisor to join their ranks, becoming an integral part of a business where people are the essence of success. In this role, you will be the architect of an...

  • Mortgage Adviser

    1 month ago


    Glasgow, United Kingdom Rayner Personnel Full time

    Mortgage Advisor Are you a fully qualified Mortgage Adviser with experience of providing a first class advised customer service to all types of mortgage customers? If so, we are delighted to offer exciting opportunities for experienced mortgage advisers to take on a challenging and rewarding adviser role. My client is a highly successful, market leading...


  • Glasgow, United Kingdom BT Full time

    Business Sale Advisor - Inlife & Growth **Job Req ID**:19542**Posting Date**:20 Jul 2023**Function**:BT contact centres**Location**:Alexander Bain House, Glasgow, United Kingdom**Salary**:23,500.00**The Role** - The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers....

  • Financial Advisor

    4 weeks ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...

  • Financial Advisor

    1 month ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...

  • Financial Advisor

    1 month ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...

  • Financial Advisor

    3 weeks ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...

  • Financial Advisor

    1 month ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...

  • Financial Advisor

    1 week ago


    Glasgow, United Kingdom Eden Scott Full time

    After continued growth for the past 2 to 3 years, a well respected financial adviser firm in central Glasgow are requiring a new IFA to join their groing team. The business has gone from strength to strength with increasing new business, along with existing client enquiries meaning the directors need additional support. They are truly ethical advisers who...