Receptionist - Medical Day Unit
4 months ago
Receptionist
- Weston General Hospital working part time - 15 hours per week
To ensure the patient notes are available where they are needed to support patient care. The post holder will be responsible for booking appointments, retrieving case notes, and for collating, organising, and quality checking case notes in readiness for admission to medical day unit.
In addition, the post holder will undertake outpatient office duties, and answer queries from patients.
To perform reception duties within the Medical Day Unit
- To cover reception
- To arrange transport for patients and book interpreters as required
- To pull and prep case notes in readiness for Medical Day Unit
- Dealing with phone calls from patients, GPs, secretaries and other departments.
- To Register and book appointments for Medical Day Unit
- To be responsible for entering and updating accurate information on the Trust’s patient information system
- Communicating effectively and accurately, acting confidentially, discretely and tactfully where necessary, via telephone and face to face contact with patients, visitors and staff
- To prioritise own workload and to keep accurate records of patient’s availability, to ensure that the patient’s pathway is complete
- To escalate any issues regarding patient appointments to the line-manager, as appropriate
- To undertake any other appropriate duties, as agreed with the line-manager
- To undertake any training required to meet professional and Personal Development plan
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy
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