IT Service Desk Operator

4 weeks ago


Lewes, United Kingdom Sussex Police Full time

Division / Department - Digital Data & Technology Grade - Grade 9 Status - Full Time Contract Type - Permanent Salary Grade Range - £28,302 - £30,783 Working Hours - 37.0 Hours per Week Shift Allowance - Yes Politically Restricted - No Location - Sussex Police Headquarters, Lewes The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

The Role & Key Responsibilities

**The Role:

- **

We are looking for a customer focused individual to join our Joint IT Service Desk. The team work 24 / 7 team to deliver a 1st class IT Service Desk service to Sussex Police and Surrey Police, based at Sussex Police Headquarters in Lewes. The role involves a wide array of software and hardware support with a high 1st line fix rate.

To be a successful applicant you will require excellent customer service skills in order to deal with contacts from customers via multiple sources. You will need to convey technical information in an easy to understand manner accurately. Other duties include (but are not limited to) user account administration, activation of callout processes out of hours and the monitoring of high priority systems.

Successful applicants will initially work normal office hours, Monday - Friday whilst undergoing training. Once sufficiently trained they will then form part of a 6 week rotating shift pattern, which includes weekend working and night shifts. They will also form part of an on call rota outside of normal hours of duty. Once training has been completed and shift work has commenced, there is an additional unsocial hours (26.29% of basic pay) as well as on call standby payments. This results in the salary grade range actually being higher than indicated above.

***

**Key Responsibilities:

- **
- Receiving / dealing with requests, making initial diagnosis / triage of incidents and providing information / advice to resolve at 1st point of contact (where possible)
- Allocate work to 2nd line teams / 3rd parties as appropriate.
- Significant levels of decision making and personal initiative, identifying the need for callouts, assisting in the response of the IT Department out of hours where necessary.
- This is a significant role within the IT Dept, ensuring that user requirements or issues are recorded, triaged and resolved or transferred for additional work.
- The role is both the 1st point of contact, and potentially the only personal interface most force users have with the IT Dept, hence the requirement for providing a positive user experience.

**SFIA skills**

Application Support - Level 3

Customer Service Support - Level 2

Incident Management - Level 3

Problem Management - Level 3
- Sussex Police Corporate Video

Surrey Police Corporate Video

Skills & Experience
- Proficient in Microsoft desktop software.
- Extensive experience in the provision of 1st line customer support and proven experience in understanding the needs of customers.
- Demonstrable experience in using analytical thinking and problem solving.
- Ability to take ownership of the customers’ problem and follow the call through to resolution.
- Excellent communication skills with the ability to converse with customers of differing technical abilities and skills, departmental staff and management at all levels.
- Excellent attention to detail.
- Excellent team working.
- Good personal organisation skills and time management, able to be flexible and work with fluctuating and conflicting demand.
- Awareness of networking and digital communication.
- Educated to A level or equivalent standard and has gained a minimum of 1 years' experience in a similar IT function.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible t


  • Yard Operative

    1 week ago


    Lewes, United Kingdom K.B.C. Associates Ltd Full time

    My client is looking for a Yard Operative based near Lewes, you will be working in the yard and warehouse, and be the first and last point of contact for customers visiting the branch, so you play a huge part in delivering a fantastic customer experience. As a Yard Operative you will need to deliver excellent customer service in the yard, through accurate...


  • Lewes, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 266429**Salary**: - £44,332 - £53,201**Job grade**: - Senior Executive Officer- HMPPS Band 8**Contract type**: - Permanent**Type of role**: - Education and Training**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...


  • Lewes, United Kingdom East Sussex Fire and Rescue Service Full time

    This role plays a pivotal part in leading activity in the Service that aims to deliver progressive and meaningful change in relation to Equality, Diversity and Inclusion (EDI). This role works collaboratively with varied stakeholders across the Service including Senior Management, in delivering on their EDI commitments in their directorate areas. It has...

  • Exam Invigilators

    3 days ago


    Lewes, United Kingdom Lewes Old Grammar School Full time

    To ensure the fair and proper conduct of examinations in an environment that enables a student to perform at their best. To support the Exams Officer with the day-to-day operation of examination venues. This activity may include: - Assisting with setting up examination venues by laying out stationery, equipment and examination papers in accordance with...


  • Lewes, United Kingdom TENON FM Full time

    Vacancy Description ABOUT THE ROLE: We are currently recruiting for a motivated, reliable and customer focused Cleaner / Cleaning Operative to join our team based at Church Lane, Lewes, BN7 2DZ. Job Type: Permanent- Part Time. Pay Rate: £10.42 per hour. Working Hours: 20 Hrs per week, 4 Hrs per day, Monday to Friday - 06:00 Hrs to 10:00 Hrs. ...

  • Project Officer

    4 weeks ago


    Lewes, United Kingdom Adecco UK Full time

    Our Public sector client is looking to recruit an experienced Project Officer 3 months - possible extension **Full remote working** £280 per day Umbrella 37.5 hours per week Inside IR35 **Purpose of the role** Support the public and practitioners as expert partners in the development and co-design of digital health and care services in Sussex. This...

  • Yard Manager

    6 days ago


    Lewes, United Kingdom Pod-Trak Ltd Full time

    Company DescriptionPod-Trak is a privately owned company established in 2007 that offers bespoke engineering solutions to clients across the UK and Ireland in the Civil Engineering, Airports Infrastructure, Power & Communications, Rail Systems, and Plant & Transport sectors. We have strategic locations in London, Manchester, Letterkenny, Doncaster, Bristol,...

  • Yard Manager

    3 weeks ago


    Lewes, United Kingdom Pod-Trak Ltd Full time

    Company Description Pod-Trak is a privately owned company established in 2007 that offers bespoke engineering solutions to clients across the UK and Ireland in the Civil Engineering, Airports Infrastructure, Power & Communications, Rail Systems, and Plant & Transport sectors. We have strategic locations in London, Manchester, Letterkenny, Doncaster,...

  • Yard Manager

    3 weeks ago


    Lewes, United Kingdom Pod-Trak Ltd Full time

    Company DescriptionPod-Trak is a privately owned company established in 2007 that offers bespoke engineering solutions to clients across the UK and Ireland in the Civil Engineering, Airports Infrastructure, Power & Communications, Rail Systems, and Plant & Transport sectors. We have strategic locations in London, Manchester, Letterkenny, Doncaster, Bristol,...


  • Lewes, East Sussex, United Kingdom ACS Business Performance Ltd Full time

    The successful Technical Support Field Engineer will be attending various customer sites around the UK for installations, repairs, surveys, etc. This role involves; To carry out installations or retrofits of company equipment at customer sites globally where required. To provide first line phone support on all company products. To carry out site...


  • Lewes, United Kingdom Adecco UK Full time

    Client Local Authority in East Sussex Job Title PA to Assistant Director Pay Rate £11.76 an hour PAYE Hours 37 Hours a week Duration 3 Month Contract Location Working from Home/County Hall Lewes Description Role Duties: - Provide full administrative and secretarial support to Head of Service for Quality and Safeguardng. - Undertake a wide...

  • Compliance Officer

    1 month ago


    Lewes, United Kingdom Plastexe limited Full time

    To provide assistance to the Property Services function within Homes First by supporting the business and administration processes that underpin the services delivered to tenants, leaseholders, shared owners and other stakeholders. To operate and administrate the systems and processes required to maintain safe estates and for the service to achieve...


  • Lewes, East Sussex, United Kingdom Strive Supply Chain LLP Full time

    Operations Manager, Warehouse Management & related Many thanks for your application. Once received I will review & reply as soon as possible. Our client is a leading FMCG Distributor and we are delighted to assist them in their search for an experienced Warehouse professional as they look to recruit a Warehouse Operations Manager at their site in Lancing,...


  • Lewes, East Sussex, United Kingdom Strive Supply Chain LLP Full time

    Operations Manager, Warehouse Management & related Our client is a leading FMCG Distributor and we are delighted to assist them in their search for an experienced Warehouse professional as they look to recruit a Warehouse Operations Manager at their site in Lancing, West Sussex. Reporting into the General Manager and with Direct Reports across Warehouse...


  • Lewes, East Sussex, United Kingdom Harwoods Full time

    The role of the Service /Warranty Administrator is to: ➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies. Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports. Service Aftersales...

  • Media Officer

    12 hours ago


    Lewes, United Kingdom Sussex Police Full time

    Division / Department - Media and Communications Grade - Grade 10 Status - Full Time Contract Type - Permanent Salary Grade Range - £30,375 - £33,348 Working Hours - 37.0 Hours per Week Politically Restricted - Yes The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than...


  • Lewes, East Sussex, United Kingdom Glyndebourne Full time

    Extraordinary opera, extraordinary peopleWe are currently recruiting for a Head of Front of House to join our Customer Service team. We are looking for a highly organised, motivated and confident individual with proven event management experience in a fast paced, demanding environment, organising and delivering large scale and complex events.This role will...

  • Audit Senior

    1 month ago


    Lewes, United Kingdom Pro Talent Full time

    ProTalent is currently working with a long established accountancy firm in the heart of Sussex to recruit within their Audit team. The firm: - Well established accountancy practice offering the full range of accountancy and business advisory services - Busy and successful business services department - Diverse and loyal client base - Great working...


  • Lewes, East Sussex, United Kingdom Parkwood Holdings Limited Full time

    Grounds Maintenance Operative Fixed Term - Full Time 45 Hours Are you highly motivated? Do you enjoy working outdoors? Are you enthusiastic and hardworking? If you identify with the above, this role was made for you! At Glendale, we have a great new opportunity for a Grounds Maintenance Operative to join our team at Mid Sussex working on a variety of...


  • Lewes, East Sussex, United Kingdom Harwoods Full time

    JOB PURPOSE The role of the Service /Warranty Administrator is to: ➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies. Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports. ...