Macmillan Community Engagement Officer

7 months ago

Hereford, United Kingdom NHS Herefordshire & Worcestershire Integrated Care Board Full time

The post holder will coordinate and deliver the engagement work of a 3 year outreach prevention and cancer programme aimed at improving health outcomes and patient experience. This will be achieved through increasing access to prevention screening and specialised / local services, including a personalised plan of care for those living with cancer, in turn reducing health inequalities. The programme will target underserved communities, including those living in areas of deprivation, rural areas, those impacted by health inequalities and other vulnerable groups. This will support H&W ICS to deliver the NHS Long Term Plan and aim to significantly increase the number of cancer Holistic Needs Assessments (HNAs) and care plans completed, in underserved communities.

**The key elements of the role are**:

- Coordinate and deliver the engagement work required for this programme with both key stakeholders and local communities.
- Produce a stakeholder mapping to understand who key partners and communities are for this programme of work.
- Build integral relationships with communities and stakeholders such as, but not limited to Voluntary and Community Sector, Primary and Secondary Care, Public Health, the ICB and local businesses / workplaces to establish what already exists and ensure future services complement and do not duplicate.
- Utilise a variety of engagement and communication methods best suited to communities and stakeholders to learn and better understand the impact of inequalities and rurality on cancer outcomes and patients experiences of living with cancer.
- Use engagement techniques such as focus groups, interviews and surveys and observation to develop rich insight that can be translated into service design recommendations to minimise those impacts.
- Develop the future engagement plans for Year 2 and Year 3 which will be based on the outputs of Year 1. It is important Years 2 and 3 continue to use engagement to further define the support services and identify if this is meeting people’s needs and expectations through qualitative monitoring.

The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB, we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England.

We employ a matrix working model at the ICB the post holder will work closely with the with internal colleagues across Directorates as well as external colleagues such as engagement and communications leads across system organisations.

We provide a dynamic, exciting, supportive, and collaborative environment where we work with our colleagues to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of attractive benefits including:

- Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave
- Flexible working patterns to support individuals work-life balance.

Please note we operate a 3-month probationary period for new appointments.

**In general, the post holder will be required to**:

- Operate effectively in a flexible and demanding environment and proactively engage with stakeholders.
- Proactively build good working relationships and provide information and advice to a wide range of stakeholders.
- Support the delivery of reporting requirements including highlight reports.
- Deal with conflicting day-to-day workload including workshops, meetings, one to one communications and events.
- Develop effective relationships with the local authorities, provider organisations and member GP practices that support the delivery of an effective engagement programme.
- Undertake engagement events and opportunities with patient representatives, patient groups and other stakeholders to ensure that lived experience and front-line practitioners’ experience inform the scope, delivery and decision-making of projects.
- Develop, deliver and facilitate workshops / learning events as required. Produce engaging case studies, presentations and / or posters for regional and national conferences.

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