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Night Porter/receptionist

4 months ago

Glasgow, United Kingdom The Clyde Hotel Full time

An exciting opportunity has arisen for a Night Porter at The Clyde Hotel, 377 Argyle Street. Full time and Part time roles available on a permanent basis.

You are the first impression a guest will have upon arrival at the hotel so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important. Your responsibilities will also include, but not limited to:

- Assist guests with reservations, bar and conference room enquiries.
- Keep up to date with knowledge of facilities, pricing and promotions
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs, assigning rooms
- Providing front desk services to guests
- Deal with guest enquiries and/or complaints, always ensuring guest satisfaction
- Complete night audits
- Ensure the public areas are cleaned
- Set up of conference rooms
- Flexibility to work in other areas of Guest Experience as and when required (reception, bookings, retail, food & beverage, enquiries and housekeeping)

You must be:

- Passion for delivering exceptional guest services
- Courteous and pleasant attitude towards guests and other team members
- Patience and good listening skills
- Conflict resolution experience
- Good telephone manner and IT Skills
- Ability to work under pressure and able to multitask
- Good attention to detail
- Ability to take initiative and a practical approach to problem solving
- Good time management and organisational skills
- Ability to work as part of a team
- First aid qualified

**Job Types**: Full-time, Permanent

**Salary**: £7.00-£10.42 per hour

Schedule:

- 8 hour shift
- Night shift

COVID-19 considerations:
All staff are required to wear a face mask and will be required to sanitize public surface areas regularly.

**Experience**:

- Night Porter: 2 years (required)
- Hotel Receptionist: 1 year (required)

Work Location: In person