Night Porter
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Night Porter to join our team at The Address Glasgow. As a Night Porter, you will be responsible for ensuring the smooth operation of our hotel during the night shift, including supervising and coordinating the activities of other staff members, maintaining the cleanliness and security of the premises, and providing excellent customer service to our guests.
Main Responsibilities:
- Supervise and coordinate the activities of other staff members during the night shift, including porters, receptionists, and kitchen staff.
- Maintain the cleanliness and security of the premises, including regular security checks and fire checks.
- Ensure that all guests are checked in and out efficiently and that their luggage is handled promptly.
- Deal with any guest enquiries or needs quickly and effectively.
- Carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard.
- Collect Breakfast cards and prepare and deliver Room Service.
- Ensure that any early breakfasts are delivered to the guest on time and to standard.
- Cover Bar Service once bar staff has left, ensuring correct and diligent cash and stock procedures.
- Carry out cleaning as per the night cleaning schedule, including public areas, reception desk and office, meeting rooms, and public bathroom areas.
- Set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
- Check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
- Complete a full report of night shift events in the diary and handover any problems/incidents to the Duty Manager, Receptionist, or Day Porter on duty prior to leaving.
Requirements:
- Excellent communication and organizational skills.
- Ability to work well under pressure and as part of a team.
- High level of attention to detail and ability to maintain confidentiality.
- Ability to work flexible hours, including nights, weekends, and public holidays.
- Basic knowledge of security and fire procedures.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading hotel brand.
How to Apply:
If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application, including your CV and a cover letter, to [insert contact information].
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