Night Porter
4 weeks ago
Hotel Night Porter Job Description
The Sandman Hotel Group is seeking a highly skilled and experienced Night Porter to join our team. As a Night Porter, you will be responsible for ensuring the smooth operation of the hotel during the night shift.
Key Responsibilities:
- Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
- Register arriving guests and assign rooms in a timely and efficient manner.
- Provide exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise.
- Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
- Present statements of charges to departing guests and receive payment.
- Ensure the security of the hotel and its guests.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept and lock away keys from various departments.
- Assist the Night Manager with the night audit.
- Maintain a high standard of personal hygiene and appearance.
- Prepare and serve night menu room service items.
- Clean and maintain the bar and restaurant areas.
Requirements:
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of accuracy and attention to detail.
- Ability to work under pressure and meet deadlines.
- Flexibility to work a variety of shifts, including nights and weekends.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Flexible scheduling and work-life balance.
- Free parking while on shift.
- Discounts on hotel stays and services.
- Recognition and rewards for outstanding performance.
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