Night Porter

7 months ago

Glasgow, United Kingdom Onfire Consultancy Full time

My client are an expanding Hospitality company who own and operate a number of Hotel, Restaurants and Bars throughout the UK.

They are currently looking for an exceptional person to join their team and have a great opportunity for a **Night Porter / Receptionist **working in their Glasgow city centre hotel.

As a Night Porter you will be responsible for the safety and security of the hotel and its guests. You will be required to complete night porter duties in line with Company standards.

**Key Responsibilities of the role**:

- To complete statutory fire and security checks.
- Complete daily hand over procedures in an efficient and responsible manner.
- Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
- Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
- Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
- To assist in the smooth running of the food and beverage departments during your shift.

**Requirements of the role**:

- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility
- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
- Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.

**What do we offer?**
- Fantastic salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Discounts at all their premises / Occasional free over-night stays
- Stakeholder Pension entitlement
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**Main Duties**:

- Greet and welcome guests in a friendly and professional manner
- Assist guests with their luggage and belongings
- Provide directions and information about the facility to guests
- Maintain cleanliness and organization of common areas, including lobbies, entrances, and restrooms
- Monitor and address any safety or security concerns
- Assist with parking and valet services as needed
- Handle guest inquiries and resolve any issues or complaints in a timely manner
- Operate phone systems to answer incoming calls and transfer them to the appropriate departments or individuals

**Qualifications**:

- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and a commitment to maintaining a clean and organized environment
- Basic computer skills for operating phone systems and other necessary software
- Previous experience in a similar role is preferred, but not required

So, if you are passionate about providing exceptional guest customer service and have the qualifications listed above, my client would love to hear from you.

In the first instance, please send a copy of your CV

**Salary**: £12.00-£12.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership

Schedule:

- Night shift

Ability to commute/relocate:

- Glasgow, G2 1DS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Night Porter: 2 years (required)
- Hotel: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Onfire - 3108/NP

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