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Night Porter

1 month ago

Glasgow, United Kingdom The Address Glasgow Full time

DEPARTMENT/LOCATION : Nights   PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night.
Ensure that regular security checks and fire checks are carried out each night.
To support night manager/night auditor while on shift   RESPONSIBLE TO: Rooms Division Manager/Night Manager/Duty Manager   RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
MAIN DUTIES:                                       ·        To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
o   Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty ·        Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
·        Carry out security/fire checks at regular intervals (i.e.
12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
·        To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
·        To deal with any guest enquiries/needs quickly and effectively.
·        To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard.
The kitchen and food preparation areas must be maintained in a clean manner.
·        To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
·        Ensure that any early breakfasts are delivered to the guest on time and to standard.
·        To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
·        To carry out cleaning as per the night cleaning schedule.
o   Cleaning of public areas as assigned by management.
o   Maintenance of Premier Lounge.
Stock replenished as required.
o   Reception desk and office cleaned.
o   Ensure meeting rooms are refreshed and prepared.
o   Cleaning of public bathroom areas.
o   Ensure front areas of the hotel are tidy, cleared of debris and clean.
·        If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
·        Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
·        Additional and reasonable duties may be assigned as deemed appropriate by management.
- Ad hoc customer requests - Ad Hoc requests dependent on business