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Operations Support Coordinator
4 months ago
If you're curious and interested in technology and like the thought of playing a vital role in a small but dynamic team that's at the modern edge of learning technology, then we could be a great fit
**Rubitek** is a technology business with a great story to tell. It's where incredible learning journeys are made possible. It's where training providers, employers and learners connect to empower the value of learning.
We've developed an apprentice management platform with a difference, and our customers love it. This is creating exciting demand for our products and services, and we've identified an exciting opportunity for someone to join our team.
The Operations Support Coordinator at Rubitek will be a key contributor to our dynamic team, working closely with the CEO, the development team, and our customers. This role combines administrative support, technical assistance, and operational coordination to ensure the smooth functioning of our business and the satisfaction of our customers.
You'll be working closely with Rubitek's CEO, and assisting your colleagues, as well as talking to our customers so it's a varied role. You'll gain exposure to experienced business leaders, gaining valuable multifaceted business experience often not possible in larger organisations.
**Key Responsibilities**:
- Administrative Support:_
- Manage the CEO's diary, including scheduling meetings, appointments, and travel arrangements.
- Assist with invoicing, including preparing and sending invoices to customers.
- Perform bank and cashflow reconciliation, ensuring accurate financial records.
- Technical Support:_
- Respond to technical support requests from customers, providing timely and effective solutions.
- Document and escalate complex issues to the appropriate technical teams when necessary.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Development and Testing:_
- Assist the Development Manager in testing new developments passed by the developers before release.
- Create and execute test plans, document test results, and report bugs or issues.
- Maintain the development roadmap on the company website, ensuring it is up-to-date and accurately reflects project statuses.
In your role as the next amazing member of our already fabulous team, you'll need to be able to:
- Talk and communicate confidently to our customers about our solutions and products (don't worry, we'll teach you about what we do)
- Use our systems and technology and be confident appearing in person online (when we deliver our demos, webinars), or attend meetings and events with us
- Build strong relationships (we're looking for someone who thrives on interaction)
- Be able to manage multiple priorities and support the needs of your colleagues (in a small company, your role will encompass many aspects of what we do)
- Pay close attention to detail and demonstrate a high standard of proficiency in spoken and written English (we, and our customers, expect high quality when it comes to how we interact)
- Be comfortable working towards goals, deadlines and targets
You'll earn a great salary whilst achieving a Level 5 Operations / Departmental Manager Apprenticeship qualification, and, if we work well together, there'll be opportunities for you to progress. You may even be invited to join our employee Share Scheme, which means you could be a shareholder in our business in the future.
**The Person**
- Confident, not arrogant
- Witty, not silly
- Conversational, but always appropriate and respectful
- Intelligent - we always treat our Users as intelligent too
- Friendly, not ingratiating
- Helpful, never overbearing
- Clear, concise and human
- With a good work ethic
**The Package**
- £18,000 starting salary
- 28 days holiday (inc. bank and public) rising after 2 years
- Central Market Harborough office location
This is a great opportunity to make a positive impact and potentially carve out a bigger role in a young organisation at an exciting stage in its growth.
So, what are you waiting for?
**Equal Opportunities Statement**
Rubitek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All suitably qualified applicants will receive consideration for employment without regard to race, colour, gender, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
**Job Types**: Full-time, Apprenticeship
Pay: £18,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 01/07/2024
