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Neighbourhood Coordinator
2 weeks ago
NEIGHBOURHOOD COORDINATOR
£35,000-£36,000
1 Years Contract
DEPARTMENT: HOUSING MANAGEMENT SERVICES
REPORTS TO: HEAD OF NEIGHBOURHOODS/HOUSING MANAGEMENT
Excellent opportunity for a Neighbourhood Coordinator to work on a 1 Years fixed term contract for this leading Local Council situated in West London
About the role:
" To provide administrative support to ensure the smooth day to day running of the neighbourhood service teams.
" Oversee the complaints and members enquiry process for the Neighbourhood Services & Sheltered Accommodation teams.
" Provide budget support to the Neighbourhood Services Team, and Sheltered Accommodation teams including being the lead officer for requesting purchases and processing invoices.
" Day to day responsibility for the management and maintenance of the area housing office building. Lead officer for facilitating the Sheltered Housing Forum for residents, including agenda planning, minute taking and arranging attendance from key stakeholdersincluding Councillors and any other meetings.
" Working with and supporting Housing Management Project officer
" Monitor, track and analyses complaints making recommendations on trends and improvements that will reduce volume, pattern of complaints, and improve quality of service. Support learning from complaints by working with managers to identify lessons learnt andcreate action plans to deliver improvements.
" Co-ordinate the Sheltered Housing Forum, managing the forward plan, agenda approval and distribution processes. Minuting each meeting and ensuring actions are followed up and responses reported back to forum members. Preparation of relevant reports.
" Support the management and senior management team in Housing Management by preparing agendas and collating and presenting performance and management information for the team and other senior colleagues, as necessary.
" Co-ordinate and conduct H&S inspections and meetings with facilities contractors, recording outcomes and ensuring the housing office meets compliance regulations.
" Maintain effective and productive relationships with service colleagues, key internal and external stakeholders, and contractors to ensure the effective delivery of services.
ABOUT YOU
Knowledge & Skills:
Previous and relevant experience required in Housing/Neibhourhood
Equal Opportunities Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
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