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Neighbourhood Team Leader

3 months ago

London, United Kingdom Adecco UK Full time

**Neighbourhood Team Leader**:

- ** Public Sector - Local Authority**:

- **Full Time - Monday to Friday, 35 hours per week**:

- ** Temporary Role - 3 months with likely extension**:

- ** £25.67 per hour PAYE / £34.01 per hour Umbrella**:

- ** Hybrid working - Mondays and Thursdays are office days in Ealing, remainder at home however must be flexible depending on service need**

**Essential Skills / Requirements**:

- Leadership skills - must have experience of staff management
- Housing knowledge - must have housing management experience
- Partnership working - must be able to work with internal and external agencies

**Purpose of Role**:

- Improve outcomes for Ealing residents by providing a customer orientated service in line with Council values and objectives
- To lead a team to deliver excellence, solve problems and deliver value for residents
- To lead a team providing support to residents across a range of tenures throughout the lifetime of their tenancies/leases. Proactively managing housing assets, anticipating the needs of residents to contribute to a safe neighbourhood.
- To lead by example, to motivate and to manage a multi-disciplinary team, ensuring team and individual development needs are identified, training put in place and that performance targets are met.
- To be responsible for the supervision, direction & development of all team members, to manage sickness absence, poor performance, disciplinary and grievance cases and recruitment panels as required.
- To take responsibility for the performance of the Neighborhood Team ensuring all legal processes, safeguarding, health and safety requirements and income recovery levels are maintained or met
- To take a lead role in developing community engagement and resident involvement, overseeing local projects that promote inclusion and improve the Neighbourhood area and create social cohesion

**Key Accountabilities**:

- To direct, manage and motivate Neighborhood Housing and Tenancy Sustainment Officers, as well as any Apprentices and Trainees, to ensure a coordinated multi-disciplined approach through clear and visible management at all times.
- Supervise staff to draft, prepare and coordinate the issue of statutory notices under relevant housing legislation and procedures for all key functional management tasks (i.e. rents, tenancy, and leasehold), providing advice and guidance on more complex cases as and when appropriate.Demonstrating the organisational and departmental culture and behaviors that support the Council's priorities and values.
- To be responsible for the supervision, direction & development of all direct reports, to manage sickness absence, poor performance, disciplinary and grievance cases and recruitment panels as required.
- Act as an ambassador for the Council, its services and those who provide services on its behalf, ensuring residents are supported to navigate and access services specific to their needs and vulnerabilities.
- Ensure that the Council complies with statutory duties and responsibilities, and that these are accountable to the post holder through effective performance arrangements
- To provide clear, pragmatic and customer centred housing services on behalf of the Council across disciplines (i.e. rents, tenancy, leasehold) working autonomously in all areas.
- To have oversight of the Neighbourhood budget, ensuring that income recovery is maintained, local projects and community engagement activity is funded and hub operating costs are monitored and managed.
- Monitor the work of Council contractors working within the neighbourhood area, ensuring wherever possible that they deliver a cost effective service that works are completed to a satisfactory standard, and that residents are provided with good customer service.
- To ensure and proactively monitor the maximisation of income collection across a range of tenures
- Maintain a working knowledge of all relevant policies, procedures and legislation that affect residents' housing, providing accurate information, advice or referral as appropriate.
- To investigate complaints against the service and report outcomes to the central complaints team within corporately agreed time limits
- To promote inclusion, cohesion and active citizenship in the neighbourhood - helping to shape opportunities and resident engagement.
- To devise and lead on local projects with Residents Associations and other local groups to help improve Neighbourhood areas and deliver resident engagement inclusion.

**FULL JD CAN BE PROVIDED UPON APPLICATION**

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn