Neighbourhood Officer

8 months ago


London, United Kingdom MMP Consultancy Full time

MMP Consultancy is looking to recruit a Neighbourhood Officer to join a housing provider based in South East London.

As a Neighbourhood Officer, you will be responsible for providing excellent personal customer service by working in partnership with internal and external stakeholders to ensure their customers' needs are met and the departmental/team objectives are achieved.

**Responsibilities**:

- Taking the lead in understanding housing, neighbourhood and social issues and taking positive steps to make improvements in these areas
- Making sure the safety of the residents and communities is always a priority though effective partnership working
- Deliver reliably good modern services, working with local communities and building long-term partnerships, and growing and using our position of influence to create positive change
- To advise and support to the customers in resolving their queries and issues, ensuring that their expectations are managed, and proactive resolutions are identified

**Skills**:

- Delivering excellent customer services and having strong interpersonal skills and commitment to residents and colleagues
- Ability to work in any of the neighbourhoods and office locations and able to relocate work venue as service demands
- Ability to be flexible to meet service demands and deadlines
- Ability to attend evening and very occasional weekend meetings and ability to participate in out of hours service cover arrangements


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